Customer reviews from ATT.com
AT&T - Parsec 5G Antenna Internet That Power Your World - White
Average customer rating
4.1
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
8
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
2
67%of customers recommend this product.
(
6 out of
9)
Customer Reviews for AT&T - Parsec 5G Antenna Internet That Power Your World - White
Customer Rating
5
It Works Great!
on July 29, 2024
Posted by: MichaelJC
Had a rough time getting a solid connection and was recommended to purchase this antenna. Saw a huge improvement and would highly recommend!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
5
did the job
on October 10, 2024
Posted by: ace1994
the antenna helped improve my download speeds
Written by a customer while visiting ATT.com
Customer Rating
5
Works great
on September 4, 2024
Posted by: Alex1985
from Phoenix
Easy to use and place and the upload/download speeds were incredible with this
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
5
works great
on September 4, 2024
Posted by: Michaelq
product is made well and doesnt feel cheap. Seems to work great.
Written by a customer while visiting ATT.com
Customer Rating
5
Works
on August 23, 2024
Posted by: Henry678
Couldnt get great 5G connection until i bought this 5G antenna. It instantly improved my speeds
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: GaryWL
from Louisville, KY
Verified Purchase:Yes
Made absolutely no difference in reception.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Kevin, May 25, 2026
Hi Gary, thank you for sharing your review of the AT&T Parsec 5G Antenna. We sincerely apologize for the issues you’ve experienced with the reception quality. We understand how important reliable performance is, especially when it comes to smooth entertainment and an immersive experience.
Before moving forward, you may want to try a few quick troubleshooting steps to see if the signal improves:
• Restart the modem/router: Power it off for 10–15 seconds, then turn it back on to refresh the connection.
• Check cable connections: Ensure all cables between the antenna, modem, and power source are firmly connected.
• Reposition the antenna: Placing it near a window or higher location can sometimes improve 5G reception.
• Verify network settings: Make sure the device is set to use 5G where available.
•Test another device: This helps determine whether the issue is with the antenna or the connected equipment.
If you’d like to explore options for exchanging the product or checking whether there may be a technical issue with the equipment, you can easily contact AT&T Support at the link below:
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
🔗 https://www.att.com/support
Before moving forward, you may want to try a few quick troubleshooting steps to see if the signal improves:
• Restart the modem/router: Power it off for 10–15 seconds, then turn it back on to refresh the connection.
• Check cable connections: Ensure all cables between the antenna, modem, and power source are firmly connected.
• Reposition the antenna: Placing it near a window or higher location can sometimes improve 5G reception.
• Verify network settings: Make sure the device is set to use 5G where available.
•Test another device: This helps determine whether the issue is with the antenna or the connected equipment.
If you’d like to explore options for exchanging the product or checking whether there may be a technical issue with the equipment, you can easily contact AT&T Support at the link below:
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
🔗 https://www.att.com/support
Written by a customer while visiting ATT.com
Posted by: Anonymous
Verified Purchase:Yes
Could not use the parsec 5g antenna. Would not adapt to att air modem .Had to send back.
No, I would not recommend this to a friend.
Response from ATT.comBy -David, AT&T CARE, July 9, 2025
Thank you for your honest feedback! We're really sorry that parsec AT&T 5g antenna was not compatible with ATT AIR modem, We're glad that you were able to return the antenna back. Your satisfaction matter to us, we are here to help you all the way! Thank you for being part of AT&T!
Written by a customer while visiting ATT.com
Posted by: Frosty63
from Coos Bay, Oregon
Verified Purchase:Yes
The antenna did improve the green lights on the tower, but didn't fix the common amount of swirling we have on the TV or the slowness of videos. Quite frustrating.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Kevin, May 14, 2026
Hi there, thank you for sharing your feedback regarding your antenna. Providing seamless connectivity is a core commitment at AT&T, and we want to ensure our services are always working for you. If you’ve experienced poor TV performance, please file a detailed report through our support portal. One of our specialists will reach out to you with personalized alternatives to resolve the issue. https://www.att.com/get-support/
Remember that you can check any outages going on near your location at: https://www.att.com/outages/
We are truly sorry that your TV quality hasn’t met your expectations. We are committed to doing everything we can to resolve this for you. Your feedback is incredibly valuable, as it helps us improve our service for all our customers.
Remember that you can check any outages going on near your location at: https://www.att.com/outages/
We are truly sorry that your TV quality hasn’t met your expectations. We are committed to doing everything we can to resolve this for you. Your feedback is incredibly valuable, as it helps us improve our service for all our customers.
Written by a customer while visiting ATT.com