Customer reviews from lenovo.com
Lenovo - USB-C 65W Standard AC Adapter GX20P92530 - Black
Average customer rating
4.8
(467 Reviews)
Rating breakdown 467 reviews
5 Stars
405
4 Stars
38
3 Stars
12
2 Stars
6
1 Star
6
97%of customers recommend this product.
(
339 out of
351)
Customer Reviews for Lenovo - USB-C 65W Standard AC Adapter GX20P92530 - Black
Posted by: Little Dragon Blue
Verified Purchase:Yes
[This review was collected as part of a promotion.] The reason I had to purchase this cable is because the previous TWO cables split and stopped working. Like, the cable is FINE. Now. But I can't really evaluate the cable at this time because what would indicate to me that it was a 5-star cable was that it lasted longer than a year and a half, because I bought this laptop in 2023 and this is the THIRD cable I've had. I'm not doing anything outrageous with them: mostly they remain plugged into the wall by my bed and never move. I don't understand why they fail so easily, unless they are created intentionally for planned obsolescent and meant to break with normal use.
How bout it? Can your industry address this challenge? A power cable that maintains its integrity for the life of the computer? I don't want a free tablet; I want the stuff I buy to work for a reasonable length of time. Why is it that I have extension cords from the '80s that are as good as they were 40 years ago but I can't keep a Lenovo cable in one piece more than 18 months?
Response from lenovo.comBy Thomas DSouza, Lenovo, June 17, 2026
Hello,
Thank you for sharing your detailed feedback on the Lenovo USB‑C 65W AC Adapter. We’re sorry to hear about your experience, especially having to replace multiple adapters within a relatively short period of time.
We understand your concern regarding durability, particularly when the adapter is used under normal conditions. This is not the level of reliability we aim to deliver, and we recognize how frustrating it is when an essential accessory does not last as expected.
Your comments about product longevity and build quality are very important, and we will share this feedback with our product teams as we continue working to improve durability and consistency across our accessories.
If you haven’t already done so, we recommend contacting Lenovo Support to review your previous replacements. Our team may be able to help assess whether there is an underlying issue and discuss available options.
We truly appreciate your input and apologize for the inconvenience caused.
Regards,
Thomas, Lenovo
Thank you for sharing your detailed feedback on the Lenovo USB‑C 65W AC Adapter. We’re sorry to hear about your experience, especially having to replace multiple adapters within a relatively short period of time.
We understand your concern regarding durability, particularly when the adapter is used under normal conditions. This is not the level of reliability we aim to deliver, and we recognize how frustrating it is when an essential accessory does not last as expected.
Your comments about product longevity and build quality are very important, and we will share this feedback with our product teams as we continue working to improve durability and consistency across our accessories.
If you haven’t already done so, we recommend contacting Lenovo Support to review your previous replacements. Our team may be able to help assess whether there is an underlying issue and discuss available options.
We truly appreciate your input and apologize for the inconvenience caused.
Regards,
Thomas, Lenovo
Written by a customer while visiting lenovo.com
Posted by: Iris Molina
Verified Purchase:Yes
[This review was collected as part of a promotion.] my daughter is happy she can charge her laptop to use again
Written by a customer while visiting lenovo.com
Posted by: Kath000123
from Honolulu
Verified Purchase:Yes
Very easy purchase process and product works as expected.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: cofeweg
from AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] The genuine power adapter feels quite a lot more substantial than the million fakes there are on the market. Even the box it came in was better quality. And the cord itself feels more rugged. I'm quite pleased with it. If I ever have to purchase another in the future, I'll be getting it directly from Lenovo. It's the only way to be sure.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: DMCFO
Verified Purchase:Yes
[This review was collected as part of a promotion.] Solid, but know that this is a 3-prong cord, not a 2-prong cord.
Written by a customer while visiting lenovo.com
Posted by: MelanieEe
from Chicago
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a great brand new charger. The description doesn't speak to the actual power plug that goes into the wall. This is a full charger from the wall plug into the computer plug.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: RufusInCharge
from Orinda, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased this to keep at a separate location so that I don't have to take charger back and forth. Fits my Lenovo 9i 2-in-1 Intel laptop, purchased in late 2024, and works perfectly. I had called Lenovo to confirm it would work with my laptop before purchasing. 65W USB-C power adaptor like original. Although not obvious from the picture, it includes both the cord to plug into laptop and the cord to plug into the outlet. NOTE: The rectangular adaptor itself is slightly larger than the original, but no operational issues whatsoever.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Mustang 65
from WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] One Power source for home office use of my Lenovo lap top and another remains in my computer case. I'm never left without a charging cable for my computer. The Lenovo 65W standard AC adapter works great.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com