Customer reviews from philips.com
Philips - Norelco Shaver 3800 Rechargeable Wet & Dry Shaver with Pop-up Trimmer - S3311/85 - Black
Average customer rating
4.3
(782 Reviews)
Rating breakdown 782 reviews
5 Stars
483
4 Stars
136
3 Stars
80
2 Stars
43
1 Star
40
81%of customers recommend this product.
(
413 out of
511)
Customer Reviews for Philips - Norelco Shaver 3800 Rechargeable Wet & Dry Shaver with Pop-up Trimmer - S3311/85 - Black
Posted by: RonM32
Gender:Male
Verified Purchase:Yes
Very poor quality product. Dosen’t shave properly.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 31, 2022
Hi,
Thanks for your review regarding your Wet or Dry electric shaver. We are really sorry to hear that it is not shaving well for you, let's see how we can improve your experience! If you are a new user of the Philips Shaver, keep in mind that your skin needs to adapt to the electric razor, allow yourself an adjustment period of two to three weeks with your new Shaver. If you have not shaved for a couple of days and have a heavy beard, it is a good idea to trim your beard before you start shaving. This technique also helps in reducing shaving time.
We hope these tips help! If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks for your review regarding your Wet or Dry electric shaver. We are really sorry to hear that it is not shaving well for you, let's see how we can improve your experience! If you are a new user of the Philips Shaver, keep in mind that your skin needs to adapt to the electric razor, allow yourself an adjustment period of two to three weeks with your new Shaver. If you have not shaved for a couple of days and have a heavy beard, it is a good idea to trim your beard before you start shaving. This technique also helps in reducing shaving time.
We hope these tips help! If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
3
Disappointed. Charge does not last the week
on February 7, 2022
Posted by: BeardsRus
Gender:Male
[This review was collected as part of a promotion.] Shave maybe 5 minutes a day. Chsrge/razor seems weak after 3 days.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care , February 14, 2022
Hi,
Thank you for leaving this review. We're sorry to hear that the battery of your Norelco Shaver only lasts a few days, and we understand your disappointment. This shaver is designed to give 60 minutes of cordless shaving from a 1 hour charge. Thus, if you shave 5 minutes every day the battery should last you 6 days before you should charge the device again. If you feel that this isn't the case, we invite you to to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for leaving this review. We're sorry to hear that the battery of your Norelco Shaver only lasts a few days, and we understand your disappointment. This shaver is designed to give 60 minutes of cordless shaving from a 1 hour charge. Thus, if you shave 5 minutes every day the battery should last you 6 days before you should charge the device again. If you feel that this isn't the case, we invite you to to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
Keeps a good charge for many shaves!
on April 1, 2022
Posted by: JesusisLord
Gender:Male
[This review was collected as part of a promotion.] I've thoroughly enjoyed using my electric shaver alond with my routine razor shave, for times when I can't use the razor due to time constraints. I like to use this while driving sometimes as well as for touch ups while watching the news. I will never use another brand, I'm truly sold on Phillips' products!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
Average shave for electric.
on April 23, 2022
Posted by: Homer83
Gender:Male
[This review was collected as part of a promotion.] I have used blade shavers for over 50 years. I had to go electric due to frequent nicks as i am on blood thinners. I dont much care for it as it makes my face itch.
I would recommend this to a friend!
Response from philips.comBy Philips Consumer Care, June 6, 2022
Hi there,
Thanks for leaving us a review here. We're happy to hear you've had an overall positive experience with our Shaver, though it's unfortunate your face felt a bit itchy. Please know there's an adaptation period in the firsts uses of this appliance. After this, the shaver should feel smoother. We would also advise you to clean and store it after using it. This will make sure the appliance is free from debris and hairs.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks for leaving us a review here. We're happy to hear you've had an overall positive experience with our Shaver, though it's unfortunate your face felt a bit itchy. Please know there's an adaptation period in the firsts uses of this appliance. After this, the shaver should feel smoother. We would also advise you to clean and store it after using it. This will make sure the appliance is free from debris and hairs.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
Better than Expected
on May 6, 2022
Posted by: Maverick 2
Gender:Male
[This review was collected as part of a promotion.] I have been using Norelco electric shavers for more than 50 years and this model checks all of the boxes. It's quiet. It gives a close, clean shave. Battery recharging seems to occur less often--I can get 20-24 shaves per charge vs 16-18 with prior shavers. Hopefully this will continue. Another feature I like is that it requires little maintenance. Just rinse it out after each shave, shake the water off and it's clean. Many of the older models required removal of the piece holding the three blades and then re-assembling the two parts of each blade, which could be tricky, This one requires less than a minute of cleaning after each shave with no need to dis-assemble and then re-assemble the blades, which could take 5-10 minutes to get all the parts back to where they belong. The only negative I can find is it's so quiet that one time when I placed it on the base, I might have pressed the "on ' button and I found that it had completely discharged the next morning. Just make sure it's completely off when not using. All in all, I'd rate it 5 stars and highly recommend this model to those who
are looking for a quality shaver that's dependable, is smooth and non-irritating to the face and neck and requires practically no maintenance. And, BTW, you can also use it for a wet shave.
are looking for a quality shaver that's dependable, is smooth and non-irritating to the face and neck and requires practically no maintenance. And, BTW, you can also use it for a wet shave.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Anrais Law
Gender:Male
Verified Purchase:Yes
The razor is truly water immersive when I shave with shaving gel/foam, and the machine does not get stuck when under water. That's unlike some of the dry and wet razors out there - they just stop working after a brief moment in the water.
It does a good job at trimming my hair on my face that can some times be at the formation stage of an obvious mustache and goatee (haven't shaved for a few days), but the razor still does wonders to trim it down.
Perhaps a higher/newer model would provide an even closer shave? But I'm happy with the job this razor is doing, where I typically wet shave anywhere from 1 day to 5+ days, and it still works beautifully.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: PA transplant
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Smooth, efficient, easy to clean. Long lasting - this is my second in 24 years. Would not consider any other electric shaver
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Underpowered
on January 7, 2023
Posted by: Retired Guy
Gender:Male
The first time I turned it on after fully charging it up, I asked myself why are the blades spinning so slowly? I'm very lucky to have very little facial hair; I couldn't imagine someone using this shaver who has a thick beard. The contouring is fine but I have to go over the same spot many, many times. Luckily I'm retired so I don't have to rush off to work. I probably should have read all the reviews before purchasing this shaver.
No, I would not recommend this to a friend.
Response from philips.comBy Lakshmi Shetty, Philips Consumer Care, January 10, 2023
Hi,
Thank you for sharing your feedback with us. Rest assured we’re here to help you. We suggest you try a few possible causes and solutions to see if you can fix the charging issue. When you charge your shaver for the first time or after a very long time, the battery begins charging slowly. To avoid causing harm to the device, the charging process is slow. During the first few hours, your shaver's charging light might not flash. Recheck the charging state after letting your razor sit for at least two hours. To charge it, try a different outlet. Make sure your razor is positioned correctly if you use the SmartClean holder to charge it.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare).
Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Thank you for sharing your feedback with us. Rest assured we’re here to help you. We suggest you try a few possible causes and solutions to see if you can fix the charging issue. When you charge your shaver for the first time or after a very long time, the battery begins charging slowly. To avoid causing harm to the device, the charging process is slow. During the first few hours, your shaver's charging light might not flash. Recheck the charging state after letting your razor sit for at least two hours. To charge it, try a different outlet. Make sure your razor is positioned correctly if you use the SmartClean holder to charge it.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare).
Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Written by a customer while visiting philips.com