Customer reviews from philips.com
Philips - Norelco Shaver 3800 Rechargeable Wet & Dry Shaver with Pop-up Trimmer - S3311/85 - Black
Average customer rating
4.3
(785 Reviews)
Rating breakdown 785 reviews
5 Stars
486
4 Stars
136
3 Stars
80
2 Stars
43
1 Star
40
81%of customers recommend this product.
(
415 out of
513)
Customer Reviews for Philips - Norelco Shaver 3800 Rechargeable Wet & Dry Shaver with Pop-up Trimmer - S3311/85 - Black
Posted by: harleytrike
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was very disappointed with the 3600 shaver, after 3 weeks I was still not receiving a good shave, it just did not give a close shave and did not seem to have enough power , always felt like it was low on charge, very disappointed.
No, I would not recommend this to a friend.
Response from philips.comBy Farheen Sayed, Philips Consumer Care, August 13, 2024
Hi there,
Thanks for sharing your review regarding the Philips Shaver. We are sorry to hear that you are not pleased with the performance of your shaver.
Please note that when using your shaver, you can achieve optimal results by making circular movements with the shaver while applying gentle pressure. There can be hair or dirt particles stuck inside it, causing the shaving heads to not function correctly. To fix this problem, properly clean your device. Remove the shaving heads and clean your shaver from the inside as well. For detailed cleaning instructions, refer to your user manual.
We hope this will improve your experience. However, if the issue still persists, please get in touch via Social Media. We’re available on Facebook (@Philips) and X. Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thanks for sharing your review regarding the Philips Shaver. We are sorry to hear that you are not pleased with the performance of your shaver.
Please note that when using your shaver, you can achieve optimal results by making circular movements with the shaver while applying gentle pressure. There can be hair or dirt particles stuck inside it, causing the shaving heads to not function correctly. To fix this problem, properly clean your device. Remove the shaving heads and clean your shaver from the inside as well. For detailed cleaning instructions, refer to your user manual.
We hope this will improve your experience. However, if the issue still persists, please get in touch via Social Media. We’re available on Facebook (@Philips) and X. Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
Philips Norelco Got It Right
on September 25, 2021
Posted by: Grumpy Gramps
Gender:Male
[This review was collected as part of a promotion.] In addition to the anticipated clean, comfortable shave, design has been revised to place the power switch away from the elbow, preventing unanticipated stops while shaving. Power loss would invariably snag a whisker or two and is now no longer a problem. My fourth excellent Philips Norelco shaver over many clean-faced years and the best.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Ranger1
Gender:Male
Verified Purchase:Yes
The power is low. Prefer a corded version than this cordless.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
Terribley Bad product
on May 27, 2023
Posted by: kimchiman
Gender:Male
Whenever I return this shaver to the base, it makes me angry/ How onearth they design like this? Are they proud of this ? I will never recommend this Philips 3000 to nobody.
No, I would not recommend this to a friend.
Response from philips.comBy Bhargavi, Philips consumer care, May 31, 2023
Hi there,
Thank you for taking the time to share your feedback with us. We're sorry to hear that you're facing issues with your Philips Shaver.
To assist you with this, we request that you elaborate a bit more on your concern via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Thank you for taking the time to share your feedback with us. We're sorry to hear that you're facing issues with your Philips Shaver.
To assist you with this, we request that you elaborate a bit more on your concern via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
Philips Norelco Shaver 3900 series, Rechargeable.
on August 13, 2024
Posted by: HairArtistry
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] A convenient way with both options a dry shave, or with a foam or gel for a refreshing close wet shave, even in the shower can be used. The device is fully washable for easy use with; the blades being made from special steel that resist corrosion, prevent impurities, and protect the sensitive skin. The set includes the following: Shaver 3900 Series, cap, travel pouch, charging stand, and a USB-A charging cable; but where is the power adapter? why it is not included? What is the issue? This is so frustrating Where is a small cleaning brush that most shavers come with for a proper brushing away the hair from the inside.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
A excellent shaver and also quite
on November 14, 2024
Posted by: Big y
Gender:Male
It’s handy and easy quite, also cuts real close a nice and smooth cut I guess that’s what I and trying say I really like shaver a lot love it !!!!!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: paulabh89
Gender:Male
Verified Purchase:Yes
When I purchased I thought it will work perfectly for shaving purpose but I found that it’s not even able to shave properly neither can trim.
See if you have a long beard you can’t able to use this shaver As it will try to roll very slow and it will hurt a lot if your beared is big.
Overall I’ll never recommend this product to anybody as it’s not at all solving its purpose.
See if you have a long beard you can’t able to use this shaver As it will try to roll very slow and it will hurt a lot if your beared is big.
Overall I’ll never recommend this product to anybody as it’s not at all solving its purpose.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 10, 2022
Hi Paula ,
Thank you for taking the time to share your experience here. We're very sorry to hear that our shaver has not met your expectations thus far. In case of having a dense beard, we highly recommend trimming part of it before using the shaver. Please make sure to try wet shaving with your favorite foam or gel as well. This could notably improve your results. We hope these suggestions help!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for taking the time to share your experience here. We're very sorry to hear that our shaver has not met your expectations thus far. In case of having a dense beard, we highly recommend trimming part of it before using the shaver. Please make sure to try wet shaving with your favorite foam or gel as well. This could notably improve your results. We hope these suggestions help!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Electrifried
Verified Purchase:Yes
The battery doesn’t hold a charge for very long. Barely make it through one shave.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, September 20, 2022
Hi,
Thank you for sharing your experience with us, We’re sorry to hear your shaver isn’t holding charge. Please check if the device has been charged for 3 hours before the first use. Also, make sure the device is properly maintained. We recommend you to clean the device after every use as this can affect the battery life.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Thank you for sharing your experience with us, We’re sorry to hear your shaver isn’t holding charge. Please check if the device has been charged for 3 hours before the first use. Also, make sure the device is properly maintained. We recommend you to clean the device after every use as this can affect the battery life.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Response from philips.comBy Philips Iberia, Consumer Care PH, September 20, 2022
Dear customer,
Thank you for letting us know about your incidence.
According to our manual, your product can be charged for 1 hour and it can be used for up to 60 minutes. You can also use your product while charging it.
If you have any further questions, please also get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will be happy to help you further!
Thank you for letting us know about your incidence.
According to our manual, your product can be charged for 1 hour and it can be used for up to 60 minutes. You can also use your product while charging it.
If you have any further questions, please also get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will be happy to help you further!
Written by a customer while visiting philips.com