Customer reviews from https://www.asus.com
ASUS - ZenWiFi BT8 Tri-Band 7 Mesh Wi-Fi System ZenWiFi-BT8 1PK - White
Average customer rating
2.5
(2 Reviews)
Rating breakdown 2 reviews
5 Stars
0
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
1
Customer Reviews for ASUS - ZenWiFi BT8 Tri-Band 7 Mesh Wi-Fi System ZenWiFi-BT8 1PK - White
Posted by: RPalmer
Frequency of use:Daily
Verified Purchase:Yes
Nothing but issues. Random drops and slow speeds. I expected much more from Asus.
Response from https://www.asus.comBy CLM, July 28, 2025
Dear RPalmer,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing random drop and slow wireless speed. To resolve this, place the routers in a central location within your home, away from walls and obstructions, keep it elevated off the floor and away from electronic devices that may cause interference. Check if the router’s security settings matches with your ISP’s modem credentials, verify if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. Legacy devices may not work properly with WIFI-6E and WiFi-7, please check updates for these devices. Also, try connecting this manually to either 2.4GHz or 5GHz. Also, we recommend updating the Mesh routers' firmware if running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/whole-home-mesh-wifi-system/zenwifi-wifi-systems/asus-zenwifi-bt8/helpdesk_bios?model2Name=ASUS-ZenWiFi-BT8.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing random drop and slow wireless speed. To resolve this, place the routers in a central location within your home, away from walls and obstructions, keep it elevated off the floor and away from electronic devices that may cause interference. Check if the router’s security settings matches with your ISP’s modem credentials, verify if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. Legacy devices may not work properly with WIFI-6E and WiFi-7, please check updates for these devices. Also, try connecting this manually to either 2.4GHz or 5GHz. Also, we recommend updating the Mesh routers' firmware if running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/whole-home-mesh-wifi-system/zenwifi-wifi-systems/asus-zenwifi-bt8/helpdesk_bios?model2Name=ASUS-ZenWiFi-BT8.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
The router seems to work quite well but the interface is much different than my previous ASUS mesh routers (XT9, AX6600). My previous routers had separate channels for 2.4mhz and 5mhz whereas the BT8 offers only one channel of the various available links. This seems to work well in my limited experience thus far. Setup was not fun!! I don't know what the problem was and it seemed to be quite capricious but it took me over 6 hours of trial and error, resetting the router and cursing to finally get the system of my two AX6600 and the BT8 setup.
Written by a customer while visiting https://www.asus.com