Customer reviews from https://www.asus.com
ASUS - TUF Gaming F15 15" FHD 144Hz Gaming Laptop - Intel Core i5 with 16GB Memory - NVIDIA GeForce RTX 3050 - 512GB SSD - Mecha Gray
Average customer rating
4.3
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
13
4 Stars
8
3 Stars
3
2 Stars
0
1 Star
1
0%of customers recommend this product.
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0 out of
1)
Customer Reviews for ASUS - TUF Gaming F15 15" FHD 144Hz Gaming Laptop - Intel Core i5 with 16GB Memory - NVIDIA GeForce RTX 3050 - 512GB SSD - Mecha Gray
Posted by: DRCoastline
Frequency of use:Daily
Verified Purchase:Yes
Three ASUS in one year all three had hardware issues
Response from https://www.asus.comBy CLM, November 19, 2025
Dear DRCoastline,
Thank you for your comment.
We certainly understand your disappointment with the quality of this laptop and the inconvenience this may have caused you experienced hardware issues on three units you purchased.
ASUS is an ISO certified company, and as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last. Having three laptops in a year with hardware issues is random. ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We certainly understand your disappointment with the quality of this laptop and the inconvenience this may have caused you experienced hardware issues on three units you purchased.
ASUS is an ISO certified company, and as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last. Having three laptops in a year with hardware issues is random. ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
