Customer reviews from bose.com
Bose - SoundLink Flex Se Wireless Portable Bluetooth Waterproof Speaker - Black
Average customer rating
4.6
(1,778 Reviews)
Rating breakdown 1,778 reviews
5 Stars
1,424
4 Stars
199
3 Stars
69
2 Stars
46
1 Star
40
Customer Reviews for Bose - SoundLink Flex Se Wireless Portable Bluetooth Waterproof Speaker - Black
Customer Rating
1
Cannot get the sound link flex to connect to my Wa
on January 25, 2023
Posted by: AmyBose
Wave system. My son spent hours trying to get instructions from people in India, Philllipines and another country with no results. Why is this so difficult to connect and why can’t you make it easier? I am VERY disappointed with this product! Call me with a solution.
Response from bose.comBy Nelson Penney, Global Customer Service, January 26, 2023
Hi there - I hope you're enjoying the sound of your Flex speaker so far! Although you can connect the Flex speaker to other speakers via stereo/party mode as shown at https://bose.life/3OQBBdV, and through SimpleSync to a Wi-Fi connected product in the Bose Music app, you cannot connect it to be used in sync with a Wave system. I do apologize for any inconvenience but if you'd like any further guidance please be sure to reach out at https://bose.life/38Q1vZs.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Battery life
on October 31, 2021
Posted by: Demimin
Gender:Male
Length of ownership:1 week
[This review was collected as part of a promotion.] Hey my name is Demetrio
And I’m huge fan from Bose audio and technology but I just purchased the new soundlink flex
I was so excited to to hear that amazing sounds that Bose company provides in all the speakers well this time I’m a little disappointed coz before to purchase the speaker I read the specs and one of them was the battery takes up to 12 hours of playing
So the problem I have been having with mines is
I charge it 100% and I play my music in high volume and in couple hours drops to 70 or 60 % battery life so now I don’t know what to do
Coz I love the sound Quality but not so happy with the battery live
And I’m huge fan from Bose audio and technology but I just purchased the new soundlink flex
I was so excited to to hear that amazing sounds that Bose company provides in all the speakers well this time I’m a little disappointed coz before to purchase the speaker I read the specs and one of them was the battery takes up to 12 hours of playing
So the problem I have been having with mines is
I charge it 100% and I play my music in high volume and in couple hours drops to 70 or 60 % battery life so now I don’t know what to do
Coz I love the sound Quality but not so happy with the battery live
Response from bose.comBy Nelson Penney, Customer Support, November 1, 2021
Hey there,
I'm glad to hear that you are enjoying the sound quality of the SoundLink Flex!
The SoundLink Flex has a battery life of up to 12 hours on normal listening volume. As you increase the volume, the battery life may drain quicker.
However, If you feel as though the battery is not preforming as you would expect, please reach out to us using the contact details here: https://bose.life/3bwFaUb. We will do all we can for you!
Thanks!
Kerri - Customer Support
I'm glad to hear that you are enjoying the sound quality of the SoundLink Flex!
The SoundLink Flex has a battery life of up to 12 hours on normal listening volume. As you increase the volume, the battery life may drain quicker.
However, If you feel as though the battery is not preforming as you would expect, please reach out to us using the contact details here: https://bose.life/3bwFaUb. We will do all we can for you!
Thanks!
Kerri - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
A wonderful gift!
on November 9, 2021
Posted by: Grandpa B
Gender:Male
[This review was collected as part of a promotion.] I have no idea yet on how well it works, but as someone who owns many Bose products, it has to be excellent!
Written by a customer while visiting bose.com
Customer Rating
1
I can't believe this is what Bose has turned in to
on December 13, 2022
Posted by: Pepper
Gender:Male
Length of ownership:1 week
I've been a Bose user for 50 years and I can't believe how inept Bose has become. I purchased this speaker believing I could connect to my Alexa. The thing connected to my phone and nothing else. I became so frustrated with the Bose app I litterally threw the speaker in the trash. There are a lot of options out there to try, Bose needs to get their act together regarding their apps.
Written by a customer while visiting bose.com
Customer Rating
1
Device connected but no sound
on December 12, 2022
Posted by: Madhu
Gender:Male
Length of ownership:1 month
I bought this device 3 weeks back. Device connected but no sound
Response from bose.comBy Nelson Penney, Customer Support, December 12, 2022
Hi Madhu,
I'm sorry that you're experiencing an issue with no sound on your speaker. We have some great troubleshooting advice that you can find here - https://bose.life/3FoYUYb.
If the issue remains after you have completed those steps, please reach out to our customer support so that we can help you further - https://bose.life/2WZOG8Z.
Thanks,
Charlotte - Customer Support
I'm sorry that you're experiencing an issue with no sound on your speaker. We have some great troubleshooting advice that you can find here - https://bose.life/3FoYUYb.
If the issue remains after you have completed those steps, please reach out to our customer support so that we can help you further - https://bose.life/2WZOG8Z.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
NOT user friendly at all
on May 22, 2022
Posted by: none
Gender:Male
Length of ownership:3 months
i bought my Motorola Edge on the recommendation of a Spectrum phone Representative.
Written by a customer while visiting bose.com
Customer Rating
5
Amazing
on June 16, 2022
Posted by: Destanie
Gender:Female
Length of ownership:1 month
I absolutely love this speak you don't even have to have it all the way up for it to reach the next room. Even when all the way up the song clarity is amazing. This for sure was a great purchase.
Written by a customer while visiting bose.com
Customer Rating
1
Not sure
on August 27, 2024
Posted by: Avis
I bought this but am not able to get the power connectors so have not used it
Written by a customer while visiting bose.com