Customer reviews from bose.com
Bose - SoundLink Flex Se Wireless Portable Bluetooth Waterproof Speaker - Black
Average customer rating
4.6
(1,778 Reviews)
Rating breakdown 1,778 reviews
5 Stars
1,424
4 Stars
199
3 Stars
69
2 Stars
46
1 Star
40
Customer Reviews for Bose - SoundLink Flex Se Wireless Portable Bluetooth Waterproof Speaker - Black
Customer Rating
5
Great portable speaker
on August 21, 2024
Posted by: Ripper
Gender:Male
Length of ownership:1 month
I bought one and bought another two days later for my wife. Incredible sound with perfect amount of bass. Great sound with thumping bass. 👍❤️
Written by a customer while visiting bose.com
Customer Rating
5
Small with big sounds
on September 6, 2024
Posted by: Music Queen
Gender:Female
Length of ownership:1 week
I purchased the Flex for my daughter to take to college. The sound is amazing!
Written by a customer while visiting bose.com
Customer Rating
1
Trouble Pairing
on February 1, 2022
Posted by: Mocha
Gender:Male
Length of ownership:1 month
I bought 2 of the Bose speakers because they said you can “pair” them up and have great sound coming from both speakers.
However, there is always a “problem” when I go to “pair” them up! Sooooo frustrating to say the least!
I’m at the point now of taking them back!
However, there is always a “problem” when I go to “pair” them up! Sooooo frustrating to say the least!
I’m at the point now of taking them back!
Response from bose.comBy Nelson Penney, Global Customer Service, February 2, 2022
Hello,
Glad to hear that you're loving the stereo and party mode of your speakers. Sorry that you have some concerns with the connectivity of your products, we'll be happy to look into these concerns with you, do not hesitate to reach out to your local Bose product support team.
Tegan - Customer Support
Glad to hear that you're loving the stereo and party mode of your speakers. Sorry that you have some concerns with the connectivity of your products, we'll be happy to look into these concerns with you, do not hesitate to reach out to your local Bose product support team.
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Poor quality
on June 2, 2022
Posted by: Suh01
Length of ownership:1 week
I am very disappointed with the quality of these speakers I will be returning then for sure
Response from bose.comBy Nelson Penney, Global Customer Service, June 3, 2022
Hello,
Thanks for your feedback, we are very sorry to hear of your disappointment and planning of returning your product. We would love to get further details from you as to what quality issues you are having, please reach out to your local Bose product support team for assistance.
Tegan -- Customer Support
Thanks for your feedback, we are very sorry to hear of your disappointment and planning of returning your product. We would love to get further details from you as to what quality issues you are having, please reach out to your local Bose product support team for assistance.
Tegan -- Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Bose Soundlink Speaker
on January 19, 2022
Posted by: marvintr
Gender:Male
Length of ownership:1 month
This speaker had great reviews but I have been unable to get it to operate. There are no adequate instructions on operation either in the package nor online.
Response from bose.comBy Nelson Penney, Customer Care, January 21, 2022
Hi Marvin.
I will be happy to help you with the instruction manual that you need for your Soundlink Flex speaker. Please refer to this page. https://bose.life/3fOLjNw. It contains videos and steps to help you with the use of the speaker. If you have further questions please contact our team here. https://bose.life/3qOMT8m.
Marvin - Bose Customer Support
I will be happy to help you with the instruction manual that you need for your Soundlink Flex speaker. Please refer to this page. https://bose.life/3fOLjNw. It contains videos and steps to help you with the use of the speaker. If you have further questions please contact our team here. https://bose.life/3qOMT8m.
Marvin - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Not as good as expected
on November 11, 2021
Posted by: saracoon1982
Gender:Female
Length of ownership:1 month
I was disappointed with my speaker I was hoping the same same sound volume that I had with my other bose speaker but it does to cut it. And it cuts out alot along with crackles if anything near it while playing definitely not a portable worth buying for the prices
Response from bose.comBy Nelson Penney, Global Customer Service, November 12, 2021
Hi — sorry to hear you're noticing crackling audio on your speaker, this isn't usual behavior. This speaker boasts a Bluetooth range of up to 33 feet (10 m), so keep within this for the strongest audio connection. You can find guidance to resolve this nature of issue at https://bose.life/3C85fDR, but if it persists, do not hesitate to get in touch directly at https://bose.life/38Q1vZs, so we can put things right.
Thanks, Sam - Global Customer Service
Thanks, Sam - Global Customer Service
Written by a customer while visiting bose.com
Customer Rating
1
False Product Description
on July 18, 2022
Posted by: Striker52
Gender:Male
Length of ownership:1 week
I purchased 2 SL Flex for good reasons, I wanted the BOSE sound in and around my pool!
Product description states that it is waterproof and that the SL Flex can float. Doesn't happen! Placed in pool and within 20 seconds it began to immerge and water started spitting from the speaker like a water fountain with distorted sound...I took it out, it still played but.....i purchased because it was said to be waterproof and floats...IT DOES NOT.
Product description states that it is waterproof and that the SL Flex can float. Doesn't happen! Placed in pool and within 20 seconds it began to immerge and water started spitting from the speaker like a water fountain with distorted sound...I took it out, it still played but.....i purchased because it was said to be waterproof and floats...IT DOES NOT.
Response from bose.comBy Nelson Penney, Customer Support, July 25, 2022
Hi there,
We understand you purchased the speaker for use in the pool. The speaker is capable of floating should it fall in the water to be picked back up. It is not recommended that the speaker be left in the water of the pool for extended periods. The IP67 rating offers protection for short periods of immersion in water.
If you have any questions about the speaker. Please reach out to us https://bose.life/38DNELy to discuss them.
Nic - Customer Support
We understand you purchased the speaker for use in the pool. The speaker is capable of floating should it fall in the water to be picked back up. It is not recommended that the speaker be left in the water of the pool for extended periods. The IP67 rating offers protection for short periods of immersion in water.
If you have any questions about the speaker. Please reach out to us https://bose.life/38DNELy to discuss them.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Easy to carry around
on December 26, 2021
Posted by: Teddy
Gender:Male
Length of ownership:1 week
[This review was collected as part of a promotion.] I own 6 different Bose speakers one of the best products on the market amazing sound very easy to use. Iam a huge fan of Bose. 5 stars.
Written by a customer while visiting bose.com