Customer reviews from bose.com
Bose - SoundLink Flex Se Wireless Portable Bluetooth Waterproof Speaker - Black
Average customer rating
4.6
(1,778 Reviews)
Rating breakdown 1,778 reviews
5 Stars
1,424
4 Stars
199
3 Stars
69
2 Stars
46
1 Star
40
Customer Reviews for Bose - SoundLink Flex Se Wireless Portable Bluetooth Waterproof Speaker - Black
Customer Rating
1
Not durable
on March 9, 2022
Posted by: Sherry
Gender:Female
Length of ownership:1 month
I bought this speaker because the reviews were good. The sound is great. This speaker is NOT durable at all. I work in a warehouse and dropped it twice and only have had it for 1 month and it does not work now. Not GOOD quality at all. VERY unhappy
Response from bose.comBy Nelson Penney, Global Customer Service, March 10, 2022
Hi Sherry,
So sorry to hear your speaker is no longer working after a drop. The Flex has a powder-coated steel grille and silicone exterior, purpose-built with durable materials to withstand almost any mishap, like a fall to the floor. Reach out to us via https://bose.life/3CxnrIX we'd love additional details and have this resolved for you.
Tegan - Bose Customer Support
So sorry to hear your speaker is no longer working after a drop. The Flex has a powder-coated steel grille and silicone exterior, purpose-built with durable materials to withstand almost any mishap, like a fall to the floor. Reach out to us via https://bose.life/3CxnrIX we'd love additional details and have this resolved for you.
Tegan - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great Speaker
on December 1, 2022
Posted by: Bimz
Gender:Male
Length of ownership:1 week
I bought this a week ago and I love it. Great sound quality
Written by a customer while visiting bose.com
Customer Rating
1
Stereo hard to connect
on December 4, 2022
Posted by: Lo
Gender:Male
Length of ownership:1 month
The sound is great but adding a second speaker is not easy
Response from bose.comBy Nelson Penney, Global Customer Service, December 5, 2022
Hey there, glad you love the sound of the SoundLink Flex speaker! Have you followed all steps for setting up stereo mode at https://bose.life/3OQBBdV? Do not hesitate to reach out to us at https://bose.life/38Q1vZs if you have any queries - I hope you continue to enjoy your Flex speaker!
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Sound link flex
on April 16, 2023
Posted by: Michael
Gender:Male
Length of ownership:1 month
I had a hard time charging it and the sound I thought would be louder. I tried to use the app but that made things much worse . I was so excited to get it, and was let down. I will be returning it. I love Bose products but this on was a disappoint.
Response from bose.comBy Nelson Penney, Customer Support, April 17, 2023
I am sorry to hear that you did not like your speaker and decided to return it. If you do try the speaker again, I would recommend making sure you are using the bose connect app instead of the bose music app.
It is surprising you had a hard time charging the speaker. Did you use the charging cord provided with the speaker? If so, try using a direct outlet if you are charging via a computer usb port.
We also have a great guide to help you get the most out of your sound with the speaker! https://bose.life/3GRHxRv
If you need any further assistance, please do not hesitate to reach out to our customer support team: https://bose.life/3nTDo5H
Liam - Customer Support
It is surprising you had a hard time charging the speaker. Did you use the charging cord provided with the speaker? If so, try using a direct outlet if you are charging via a computer usb port.
We also have a great guide to help you get the most out of your sound with the speaker! https://bose.life/3GRHxRv
If you need any further assistance, please do not hesitate to reach out to our customer support team: https://bose.life/3nTDo5H
Liam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Won’t link to my Bose sound link mini
on January 10, 2022
Posted by: Gene
Gender:Male
Length of ownership:1 month
The sound of the sound link flex is awesome but unlike advertised, I can’t get it to link with my Bose Soundlink Mini. I’ve downloaded the app and even tried the Bose suggested manual link without the app, but unfortunately it wont link.
Response from bose.comBy Nelson Penney, Global Customer Service, January 11, 2022
Hello, we are sorry to hear you are having difficulty connecting your Soundlink Flex to your Soundlink Mini. Guidance on how to use Party or Stereo modes on our speakers can be found here https://bose.life/3zQgzF5.
If this doesn't work, please reach out to us directly at https://bose.life/3kp6LLF, so we can look into things further.
Thanks, Matt - Global Customer Service
If this doesn't work, please reach out to us directly at https://bose.life/3kp6LLF, so we can look into things further.
Thanks, Matt - Global Customer Service
Written by a customer while visiting bose.com
Customer Rating
5
Amazing sound!
on June 24, 2022
Posted by: Josh24
Gender:Male
Length of ownership:3 months
I was pleasantly surprised with the sound quality from such a small device. I mean, i didn’t expect to be disappointed given that it’s a Bose product, but wow! The bass is fantastic too! I would definitely recommend and already have to several friends.
Written by a customer while visiting bose.com
Customer Rating
5
Bose sound link
on July 7, 2022
Posted by: Mike
Gender:Male
Length of ownership:1 month
God speaker, very happy with it. Only wish is it should have base and treble controls.
Bose is always a great product!
Bose is always a great product!
Written by a customer while visiting bose.com
Customer Rating
5
Good Purchase
on December 15, 2022
Posted by: Tony
Gender:Male
Length of ownership:1 month
Great purchase. Easy setup, great sound quality, portable easy to cary
Written by a customer while visiting bose.com