Customer reviews from bose.com
Bose - SoundLink Flex Se Wireless Portable Bluetooth Waterproof Speaker - Black
Average customer rating
4.6
(1,778 Reviews)
Rating breakdown 1,778 reviews
5 Stars
1,424
4 Stars
199
3 Stars
69
2 Stars
46
1 Star
40
Customer Reviews for Bose - SoundLink Flex Se Wireless Portable Bluetooth Waterproof Speaker - Black
Customer Rating
3
Great sound but not great connectivity
on May 30, 2022
Posted by: dpurser
Gender:Male
Length of ownership:1 week
I love the sound from the Bose Flex, when it's connected to my phone with the Bose Android app. However, whenever I connect the Bose Flex to another device, for instance, my TV, the volume is very low. I cannot get adequate volume on the Bose Flex without the Bose app. I have not been able to find a solution to this. It severely limits the ways I can use the Bose Flex. That is a huge disappointment.
Response from bose.comBy Nelson Penney, Global Customer Service, May 31, 2022
Hey, I'm pleased to hear you love the audio quality of the SoundLink Flex! If you're noticing an issue with low audio, please try the troubleshooting steps at https://bose.life/3NJxsab. If you notice this persists, please reach out at https://bose.life/38Q1vZs, and we'll be happy to help you further.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Amazing sound in a small box!
on May 30, 2022
Posted by: soundz4U
Gender:Female
Length of ownership:1 week
Absolutely love my purchase. Its clear, easy to connect, amazing sound!
Written by a customer while visiting bose.com
Customer Rating
3
Mildly disappointed
on May 30, 2022
Posted by: Brendan408
Gender:Male
Length of ownership:1 month
Bought the speaker 3 weeks ago and use the speaker daily. Live the sound quality as always from Bose products. What has me disappointed is the battery life. After around 4 hours my battery begins getting low and says it needs to be charged. I bought the speaker for two reasons the sound quality and battery life. Battery life on other Bose speakers I’ve had have been great. Not so much with this one.
Response from bose.comBy Nelson Penney, Customer Support, June 3, 2022
Hi Brendan,
We're glad you love the sound quality from the speaker.
We understand that you're disappointed in the battery life of the speaker.
We expect the battery life on the Flex to last up to 12 hours as typical listening volumes. Though if you use the speaker near the maximum volume on a regular basis that will reduce the battery life quite abit.
If you lower the volume level you can expect the battery to last longer during use.
Please reach out to us for support https://bose.life/38DNELy if you need help with the speaker.
Nic - Customer Support
We're glad you love the sound quality from the speaker.
We understand that you're disappointed in the battery life of the speaker.
We expect the battery life on the Flex to last up to 12 hours as typical listening volumes. Though if you use the speaker near the maximum volume on a regular basis that will reduce the battery life quite abit.
If you lower the volume level you can expect the battery to last longer during use.
Please reach out to us for support https://bose.life/38DNELy if you need help with the speaker.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Bose
on May 30, 2022
Posted by: Chris
Gender:Female
Length of ownership:1 month
Great sound but battery doesn't last long at all. Not worth the money
Response from bose.comBy Nelson Penney, Global Customer Service, May 31, 2022
Hi Chris, glad you love the sound of your new SoundLink Flex! For difficulties with battery life, please try the steps at https://bose.life/3MlIwKh, or reach out https://bose.life/38Q1vZs, so we can assist you further.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Bass lack
on June 1, 2022
Posted by: Rick
Length of ownership:3 months
Wish for more bass, but overall the sound is good.
Written by a customer while visiting bose.com
Customer Rating
5
The sound is fantastic for a small speaker
on June 1, 2022
Posted by: Black diamond
Gender:Male
Length of ownership:6 months
I use it all the time different going to get another flex sound link speaker for stereo sound can't wait
Written by a customer while visiting bose.com
Customer Rating
5
Great
on June 2, 2022
Posted by: King Bose
Gender:Male
Length of ownership:3 months
2 months it’s great beautiful good sound and Excelente image
Written by a customer while visiting bose.com
Customer Rating
5
great product
on June 3, 2022
Posted by: redsox67
Gender:Male
Length of ownership:1 month
Great sound, very durable and sturdy construction & long battery life
Written by a customer while visiting bose.com