Customer Reviews for Staples - Carder Ergonomic Fabric Swivel Computer and Desk Chair (24115-CC) - Black
Customer Rating
1
Chair is too low
on April 27, 2014
Posted by: Paula K.
In the past we've bought three or four lower-end office chairs from Staples and they gave decent use. I bought the Carder chair at a good price on a double discount and with an additional certificate it cost me only $50. I wanted very much to like the chair. The parts were well-marked and the chair was relatively easy to assemble. The chair seemed to fit pretty well at first although the chair was barely high enough. However within several days the chair slowly became uncomfortably low -- lower than our much older office chair. I returned the chair within two weeks to the store and was given a new one with no hassles. But the same thing happened to the second chair. Because we wanted to like the chair so much we tried one fix -- tilting the seat to raise the front. But the back of the chair tilted backwards then gave no support. I returned the second chair four days later for a refund. The air suspension "shock" in this manufacturing run of chairs was most likey the cause. The Carder chair would have been an unbelievable deal if it had worked properly and it would probably rate 4 or even 5 stars.
Started falling apart. Staples that held in the mesh started popping after about a week's use. I called customer service and the rep sent a replacement so we will see if this one holds up or not.
We walked in the store to get a refill for our soda stream and walked out with a chair and a few other small items. The chair has been great got it for the wife! She loves it!!! Everything went fine till we had them assemble the chair. First it was 5 minutes then 20 minutes then another 5 mionuites we gave up and went home Told them when it is finished call. A hour or better better finally get the call. Staples you really need to learn how to judge time. All we got was excuses! Granted maybe decent ones but they should have just said we'll call when it's done! We walked the store four or five times. Till we were exhausted. Tha's the reason for taking 1 star off!!!! We've had problems in the past with Staples service so it's not really suprising.
We purchased two of these chairs originally. They were such a hit that we purchased a third. They arrived when they said they would. The instructions to build were perfect. All the parts and pieces were labeled well and they went together without a hitch. The chair is comfortable economical and good looking. It has enough adjustments to personalize it for each user. All three of our users are happy with the performance of the chair.