This chair is very comfortable and versatile. The lumbar support is excellent. The only difficulty that I found (which prevented five stars) is trying to figure out what lever controls what and exactly what each lever does. There needs to be instructions on how to operate the levers. Great value for the price.
The chair is very comfortable and it's a smaller chair that is perfect for a small office. I ordered this chair at the beginning of the school year and was excited to have it arrive before the first day of school. Upon unpacking it I discovered that it had dents on both arm rests. This was not good. I have been a Staples shopper for years and I'm disappointed in how poorly this product was packaged. Had it been at another time of year I would have taken it back. Although I bought the chair on sale it was not discounted for damage. Besides the dents it's a great chair.