Brenda was excellent! She helped us find the chairs we wanted in minutes. She got one of them down off the high shelf and I found out later that they are heavy. She ordered the second chair online. She loaded the chair on the dolly and brought it to the cash register and then out to our car for us. What more could you ask for in service. The second chair arrived two days later as promised. I put the chairs together in minutes. The directions were easy to follow because there were no words just pictures. The screws were packages separately by steps. Perfect! Very good experience!
Arm rests and back a little loose but these are not "deal breakers." Back rest can be raised and lowered using the knob on the back side of the back rest (not mentioned in instructions). But for those over 6 feet tall the raise may not be enough. The knob on the seat plate (but not the "cylinder" knob) is apparently only for removing/replacing the seat back. It does not say in the instructions. Warranty for all parts is seven 7 years. The seat (cushion) on a very similar chair (Acadia) lasted almost that long for me but I could not get a replacement due to a change in manufacturer resulting in a slight change in design. So Staples gave me a $30 discount coupon for future purchases. So that is a possibility with any purchase.
Ordered 3 - my employee's used for 3 days: 2 rated it at 3 stars and 1 gave 4... very easy to assembly. quick delivery. Good chair - not the greatest but good. Has very good back support.