Customer Reviews for Staples - Copy Paper, 11" x 17", 20 lbs., 500 Sheets/Ream, 5 Reams/Carton (512215) - White
Customer Rating
1
Failed to deliver as promised :(
on June 5, 2014
Posted by: Paula K.
I received an offer email from Staples for a third case of paper free if I would buy two. Also a further discount of $30 with a coupon code. I was having difficulty understanding how to get the third case free and engaged in a chat session. The CSR was great and assured me that everything would work out. My question was "Is the third case shipped automatically?" I was able to put in the coupon code and received the $30 discount which was great. However upon receiving my shipment there were only two cases. I sent an email to customer service and included the chat log. I offered to go and pick up the case from a local store to save them shipping and other hassles if they would tell me what I needed to do it... Crickets.... no response. I'm sure that I missed something but that was the point of my chat conversation. Meanwhile I'm feeling bad about being shorted a case from the offer and no response from Staples.
Got this with an easy rebate reducing the cost a lot. The 5-Ream size is perfect for me. I don't need a whole box of paper but hate buying 1 ream at a time.
I was impressed with the savings that was offered from purchasing this product. It was very conveinent to do the rebate on line as well. As I walked out of the store a coworker of mine was entering and inquired about my purchase that I had made on this case of copier paper. He seemed very interested in making the same purchase that I had. I also prceeded to show him the other purchases I had made as well. I bought lead pencils and an eight pack of pocket tissues as well. Everything I purchased this particular day had been on sale. The reason I had shopped was to use my 20 percent discount coupon I had printed off internet.
I'm not a heavy paper user as a small business owner but have found that the 5-ream cases of Staples copy paper are a great fit for me. I haven't had any problems with jamming and the brightness for invoices are great. It's always a bonus when Staples runs a special on the product!