I ordered two cases of Staples 8 1/2" x 11" copy paper. They were delivered promptly but very damaged. The boxes were torn open and even the reams of paper were torn. It looked like these spent time in the gorilla cage at the zoo. After a lot of confusion with Staples regarding this matter Staples did eventually replace the two cases at no charge. Funny thing the replacement cases were banged up too but not as bad.