Customer reviews from ecovacs.com
ECOVACS Robotics - DEEBOT X9 PRO OMNI Robot Vacuum & Mop, 16,600Pa, OZMO Roller Mop Self-Washing, ZeroTangle 3.0, Hot-Wash OMNI Station - Black
Average customer rating
4.3
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
11
4 Stars
1
3 Stars
1
2 Stars
3
1 Star
0
100%of customers recommend this product.
(
9 out of
9)
Customer Reviews for ECOVACS Robotics - DEEBOT X9 PRO OMNI Robot Vacuum & Mop, 16,600Pa, OZMO Roller Mop Self-Washing, ZeroTangle 3.0, Hot-Wash OMNI Station - Black
Customer Rating
2
not happy
on October 8, 2026
Posted by: s bloodwrth
from US
The robot will not map correctly. I have owned 2 ecovacs and am very familiar with them. But nothing I have tried will make the X9 Omni map correctly And there are crumbs on th floor after a mop/vac session. Not good.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
2
Something what you are not told
on October 8, 2026
Posted by: Steve Whinfield
from US
This vacuum has cleaned our kitchen tile floor incredibly well. It can travel over the area rug to get there but when asked to clean the area rug it will not get on it. Has to do with high of the vacuum. When it’s not cleaning the horizon is higher than when cleaning. When inhaled to clean the radar drops so it can’t climb over an area rug. The frustration i feel is we have other area rugs in our house and it cleans them. Be very careful. This has been very frustrating for me as I’ve mapped the house over and over. Watching it go over the right do it. The engineering to the marketing is suspect.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
5
An amazing addition to our home
on April 15, 2026
Posted by: Justin George
from US
This is such an amazing mop and vacuum combo that we ordered a second one for our upstairs floor. The responsive and thorough app along with maintenance reminders, status updates and a versatile scheduling option make this a great addition to your cleaning routine. It does such a good job on weekly cleans that it cuts down on our manual vacuum and mop duties. We still do them but now it’s more of a monthly deep clean rather than weekly.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
4
It's good and bad
on April 10, 2026
Posted by: Damion Brown
from US
Overall not a bad machine, did find out fairly quick it doesn't avoid obstacles like I feel it should. It bump it to things and instead of stopping pushes until wheels are off the ground. Suction and mopping are great .
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
5
Revie
on March 5, 2026
Posted by: Ximena Banks
from US
It is an excellent robot cleaner I haven't yet used the mopping bu the suction of this machine es excellent and a awesome with the map. I am very happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
5
Best of the Best
on February 11, 2026
Posted by: Jim Quigley
from US
This Robot is awesome! Do not be fooled by cheaper vacuum robots out there as there are many. I have done my research and Ecivac makes the best. This is my second Ecovac, my first one was aT8 plus and lasted me 9 years of great performance and could be repaired with a new gear drive yet new technology superseded old Equipment. This vacuum is amazing and you will be shocked to see how dirty your floors are after the mopping process.The only drawback is the battery could be improved yet it does a lot of work so expected as it goes back to clean the mop roller so it’s not just spreading dirty stuff arounand round, look at your water when the cleaning cycle is done and you will be embarrassed to see how dirty your floors are and we keep a very clean home! Proud to be an owner of Ecovac Omni pro X9, it’s the best maid ever!
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
5
Works great
on February 4, 2026
Posted by: Anonymous
from US
Easy to buy, easy to set up. Mapping easy, mops much better than previous models.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
5
First time set up and use.
on December 13, 2025
Posted by: Anonymous
from US
It was worth the wait, our x9 shipping seemed to take longer than expected!!
Packaging was great and information was spot on! Set up was easy, instructions were clear and easy to follow! Advanced setup took a bit more time to decipher, but was manageable!
First run the unit didn’t perform well! Lack of full charge was the issue,I believe. Second run everything worked perfectly, mop and vac. Playing with advanced settings did the trick! The unit wasn’t able to finish in one charge, but it recharged and finished while we were gone! I really liked the fact that the unit never got stuck, as happened with older unit. At this point, I can happily say we are very happy with the purchase of the x9.
Packaging was great and information was spot on! Set up was easy, instructions were clear and easy to follow! Advanced setup took a bit more time to decipher, but was manageable!
First run the unit didn’t perform well! Lack of full charge was the issue,I believe. Second run everything worked perfectly, mop and vac. Playing with advanced settings did the trick! The unit wasn’t able to finish in one charge, but it recharged and finished while we were gone! I really liked the fact that the unit never got stuck, as happened with older unit. At this point, I can happily say we are very happy with the purchase of the x9.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com