Customer reviews from ecovacs.com
ECOVACS Robotics - DEEBOT X9 PRO Omni Robot Vacuum and Mop 16,600Pa AI Navigation, OZMO Roller Instant Self-Washing Mop, Hands-Free Station - Black
Average customer rating
4.6
(14 Reviews)
Rating breakdown 14 reviews
5 Stars
11
4 Stars
1
3 Stars
1
2 Stars
1
1 Star
0
100%of customers recommend this product.
(
7 out of
7)
Customer Reviews for ECOVACS Robotics - DEEBOT X9 PRO Omni Robot Vacuum and Mop 16,600Pa AI Navigation, OZMO Roller Instant Self-Washing Mop, Hands-Free Station - Black
Customer Rating
5
Amazing….
on May 31, 2025
Posted by: AdamH
⭐️⭐️⭐️⭐️⭐️ This thing is awesome. I have an old Neato D7 and that company went out of business. It was only a vacuum as well. So we just installed a new floor and I wanted a new vacuum that mopped as well. I seen the X8 and happen to see this new X9 come out and took a chance on it. I’m so glad I did. Since ai bought it … the X9 has had many great reviews even though the majority are “sponsored “ 👎 I don’t trust the sponsored unfortunately. Also just last week Vacuum Wars rated it #1…. So it just justified my purchase.
So I just got my floor finished about a week ago so I could finally setup the X9. The first cleaning run the battery seemed to deplete quick so I kept an eye on it. It continued to concern me after the first 7 cleanings but on the 8th cleaning it was solid. It held a charge a lot longer. So it seemed the battery needed to cycle a few times. For example … it just finished its AI cleaning and it went 936ft and it took 85 minutes and the X9 still has 47% left. So be patient… it just needs to cycle some.
On to the cleaning …. My floor is super clean… we have 4 cats and 2 large dogs (Boxer and a Rottweiler) We used to have little hairs all over the place … especially if the sun hits the floor right you could see everything. Now you see zero hair or dust…. It’s amazing. I hope this machine last forever 🙏 I highly recommend
Written by a customer while visiting ecovacs.com
Customer Rating
5
The best one out there!
on June 16, 2025
Posted by: GAIL
I have tried a bunch of different robot vacuum and this one is as close to perfect as it gets. I have 2 dogs and I really just wanted something to get dog hair off of low pile area rugs. Of course, all the nice robot vacs have the mopping feature which I didn't care about...or so I thought. After having this vacuum for a week, I have to say it is pretty amazing. Very good at getting dog hair off the carpet and the mopping is impressive. When I emptied the dirty water bin, I was shocked to see how dirty the water was. I highly recommend. I know the price tag is steep but I have to say that so far it is worth it.
Written by a customer while visiting ecovacs.com
Customer Rating
5
X9 pro omni
on July 18, 2025
Posted by: Mike
Coming from another very well known brand the x9 is hands down worlds better than those other vacuum and mop robots, my other robot mop would spray the solution in front of it then run it over with the attached pad. So after a few minutes the pad would be completely saturated and just start pushing dirty solution around leaving a film on my floors. The x9 leaves my floors spotless every time and doesn’t leave any film or streaks. The vacuuming part of the x9 also excels over my previous robot vacuum, it doesn’t get stuck in the chairs at my table for any amount of time. It also doesn’t missed any spots like my previous vacuum did
Written by a customer while visiting ecovacs.com
Customer Rating
2
Not worth it
on July 23, 2025
Posted by: Robertc
This is not at all the life changing vacuum/mop. My Roborock was way better at optical avoiding. This one can't even avoid dog poop. I will say it does get closer to walls and baseboards. But avoiding poop should be a basic
Written by a customer while visiting ecovacs.com
Customer Rating
3
Great, but kinks
on July 24, 2025
Posted by: DavidP
Amazing vac but needs some software tweaks. Great mapping and awesome vacuuming and mopping. Powerful and love the mop design. Have had a couple robotics. This mop design is the best. Really cleans without just spreading a dirty mop pad around. But it is so slow. Empties dust container every 5-10 ten minutes. Same with the mop. I paused it to see if dust container is full. Not even half. So it takes 10-12 hours to do the vac and mop on our 1800 square foot lower floor. 6 plus hours just to vacuum the main part of our house not including main suite. Do this during the night so it’s not running during the day. It has AI learning and we are hopeful that this improves the efficiency over time and/or company makes some software changes. Has tons of potential based on its vacuum and particularly its mopping. Just needs to be more efficient
Written by a customer while visiting ecovacs.com
Customer Rating
5
Sooo good
on August 19, 2025
Posted by: bill
So far I couldnt be happier. Until now, I thought robot mops were a gimmic because they just move dirt around unless you are starting with a clean floor. I put this thing to an ultimate test...a dusty garage that has been impossible to get clean because the mop gets dirty immediately. I was going to pressure wash it I was so desperate. My Deebot had that floor shining for the first time since our construction. I absolutely love how everything can be adjusted from the overap of passes to the time between deep washes at the base. I'm in love.
Written by a customer while visiting ecovacs.com
Customer Rating
5
Bad robot that doesn't clean.
on October 9, 2025
Posted by: Todd
Wish I could return it. Only had it for few months and very disappointed. Hate the bag unable to see how much dog hair it is picking up. If I rate 1 star they delete my review.
Written by a customer while visiting ecovacs.com
Customer Rating
5
A Game-Changing Cleaning Upgrade
on November 27, 2025
Posted by: Anonymous
from US
The X9 PRO OMNI has turned daily cleanup into something I barely have to think about. It moves through the house with quiet confidence, mapping rooms accurately and collecting pet hair as if it were designed with my home in mind. The suction is powerful, the mopping is impressively thorough, and the auto-empty station feels like having a tiny, tireless housekeeping assistant in the corner.
Setup was quick, the app is clear and responsive, and everything works together so seamlessly that I hardly notice it—except for how clean the floors stay. For a home with pets, busy schedules, and zero patience for dust bunnies, this has been a brilliant upgrade. I would recommend it wholeheartedly.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com