Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch FE Smartwatch 40mm BT - Black - (2024)
Average customer rating
4.6
(534 Reviews)
Rating breakdown 534 reviews
5 Stars
393
4 Stars
97
3 Stars
27
2 Stars
10
1 Star
7
85%of customers recommend this product.
(
29 out of
34)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch FE Smartwatch 40mm BT - Black - (2024)
Customer Rating
5
Cool watch it just old but great Galaxy 3
on March 12, 2025
Posted by: Melqui3004
[This review was collected as part of a promotion.] Great watch for it's time love the connectivity, it's just a great tool for.my daily life
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Underwhelming at best.
on March 17, 2025
Posted by: Enviitu
[This review was collected as part of a promotion.] I purchased this watch as an expected "upgrade" from my former Galaxy watch Active 2 (which I LOVED)
To say this watch was a downgrade would be an understatement. I went into this completely understanding that it wouldn't have all of the features of the flagship models but I wasn't expecting this watch to underperformed when compared to my previous, very much outdated model.
It seems to struggle to do even the most basic of tasks and half the time I look at it, the battery is dead and it needs to go on the charger.
I have tried factory resetting it multiple times according to all of the troubleshooting resources. I have done so both as if I were restoring a previous watch and as if this was brand new and I'd never had a smartwatch before.
If you are considering a less-expensive model of galaxy watch, I would encourage you to keep searching as this model is not at all what I was hoping for.
Value
2
Response from Samsung USBy R&R Team, March 18, 2025
Hello there Enviitu,
Thank you for finding the available time out of your day to share your sentiments with us about your Samsung Galaxy Watch FE. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third-party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Please take a moment to review, "Samsung smart watch screen is slow, frozen, or not responding" and "Reduced battery life on your Samsung smart watch" to help resolve what you have described to be experiencing with your Watch FE. Feel free to reach out to Samsung Support afterward if you have any questions or if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung smart watch screen is slow, frozen, or not responding
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for finding the available time out of your day to share your sentiments with us about your Samsung Galaxy Watch FE. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third-party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Please take a moment to review, "Samsung smart watch screen is slow, frozen, or not responding" and "Reduced battery life on your Samsung smart watch" to help resolve what you have described to be experiencing with your Watch FE. Feel free to reach out to Samsung Support afterward if you have any questions or if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung smart watch screen is slow, frozen, or not responding
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
3
Great watch not so great battery life.
on March 23, 2025
Posted by: Gamerdude214
[This review was collected as part of a promotion.] The seamless action across apps is outstanding. The buttons are are a little tricky getting used to, as this is my first smart watch. I would like to be able to make through a days work without having to recharge. I do find the accessibility the watch offers at viewing the notification very useful, as my hands are always dirty and avoids having to reach in my pocket for the phone.
Value
3
Response from Samsung USBy R&R Team, March 24, 2025
Aloha Gamerdude214,
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch FE. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We understand how much of a learning curve there can be when upgrading your devices. We offer informative videos on our YouTube channel that highlight your device and its features as well as device manuals, software updates, troubleshooting guides, and interactive simulators on our website. For your convenience, I have linked a few of these resources below for your review. Feel free to take a look at them when you have the time and reach out to us at Samsung Support afterwards if you have any questions for us. We're always happy to help. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch FE
https://www.samsung.com/us/watches/galaxy-watch-fe/
YouTube Tutorials
https://www.youtube.com/c/Samsung/playlists
Product Manual
https://www.samsung.com/us/support/downloads/
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch FE. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We understand how much of a learning curve there can be when upgrading your devices. We offer informative videos on our YouTube channel that highlight your device and its features as well as device manuals, software updates, troubleshooting guides, and interactive simulators on our website. For your convenience, I have linked a few of these resources below for your review. Feel free to take a look at them when you have the time and reach out to us at Samsung Support afterwards if you have any questions for us. We're always happy to help. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch FE
https://www.samsung.com/us/watches/galaxy-watch-fe/
YouTube Tutorials
https://www.youtube.com/c/Samsung/playlists
Product Manual
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
I enjoy this watch because of the features
on March 27, 2025
Posted by: Ralph40g
[This review was collected as part of a promotion.] I enjoy Samsung products because of the quality and it's durability.. Also because Samsung always has good prices.
Value
5
Response from Samsung USBy R&R Team, March 27, 2025
Salutations Ralph40g,
Thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Watch FE. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Please feel free to reach out to Samsung Support if you would like to share any other feedback with us or if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch FE
https://www.samsung.com/us/watches/galaxy-watch-fe/
Thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy Watch FE. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Please feel free to reach out to Samsung Support if you would like to share any other feedback with us or if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch FE
https://www.samsung.com/us/watches/galaxy-watch-fe/
Written by a customer while visiting Samsung US
Customer Rating
5
🩵 my FE⌚️
on March 27, 2025
Posted by: Klogan
[This review was collected as part of a promotion.] This ⌚️ has everything I need. It's the 👌. I wear it all the time.
Easy to maneuver around me apps.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best value watch
on March 30, 2025
Posted by: Mikeyt1818
from Austin
Expertise:Expert
I love this watch. I get a whole day off battery. It is the perfect size for my average sized wrist. The sleep tracking is top notch. The ECG is great for someone with great rhythm issues like me. The band is comfy and the screen is bright. Can't wait to see what the FE2 brings next.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I got this for my son he loves it
on March 31, 2025
Posted by: Shinglemom
[This review was collected as part of a promotion.] My little guy is non-speaking autistic and he absolutely loves this new tablet it was a present for him and I couldn't be happier with the purchase!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very convenient
on April 3, 2025
Posted by: Beepboop
[This review was collected as part of a promotion.] has seamless action across apps!! i really only use it for counting steps and getting notifications at work but i love it
Value
5
Written by a customer while visiting Samsung US