Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Ring Size Before You Buy Size 5 - Titanium Black - (2024)
Average customer rating
4.2
(1,937 Reviews)
Rating breakdown 1,937 reviews
5 Stars
1,222
4 Stars
290
3 Stars
158
2 Stars
96
1 Star
171
72%of customers recommend this product.
(
461 out of
638)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Ring Size Before You Buy Size 5 - Titanium Black - (2024)
Customer Rating
2
Not The Quality I Expect From Samsung
on May 7, 2026
Posted by: Kent F
from Dallas
I purchased my Samsung ring 5 months ago. The fit and finish of the product is great. However, the ring produces inconsistent results. I had a Ringconn for 2 years and it was consistent. If I played tennis for 2 hours, the step count was similar each time. The Galaxy ring will count 1,200 steps in a 2 hour session and the next time it's 5,000. Sleep score calculations are also inconsistent. And now the ring doesn't even capture any sleep data. It's asking me to manually enter my sleep data!! I have owned a galaxy watch, about 6 Samsung phones, 3 samsung tablets and the Galaxy Ring quality is no where near the quality of these other products. The ring fits right and I have reset it many times. None of this corrected the issues!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
2
Response from Samsung USBy R&R Team, May 7, 2026
Good day Kent,
Thank you for taking the time to share your candor with us regarding your experience using the Samsung Galaxy Ring. Please know that we recognize your concerns and we are happy to take action to help resolve what you've described. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. If your Galaxy Ring is not tracking steps correctly, it is typically due to fitment issues or lack of hand movement. Please make sure that your Galaxy Ring fits snugly, you are wearing it on your non-dominant hand, and that Samsung Health is configured to prioritize the ring over your phone. In the Samsung Health app, go to Steps > Menu (three dots) > Select step data to show and ensure it's not set incorrectly. The ring must be snug to detect motion. Ensure the sensors are clean and positioned correctly on your finger, ideally the non-dominant hand. Hold down the touch area on your ring for about 10 seconds until it vibrates to restart. Ensure both the Galaxy Wearable app and Samsung Health are updated to the latest version. The sensor requires continuous, natural movement to start counting, often requiring at least 10 consecutive steps, and may not count steps when pushing a stroller or cart. If your Galaxy Ring is not tracking sleep correctly, ensure the sensor is on the palm side, the ring is snug, and update the Samsung Health app. Some other tips include resetting the ring, cleaning the sensors, and ensuring it is charged. If using a Galaxy Watch simultaneously, prioritize one device for sleep tracking to avoid data conflicts. For your convenience, I have linked resources below to help resolve what you've described. Check those out when you can and get back to us if you have any questions or if you'd like further assistance. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Keep track of your workouts with the Galaxy Ring
https://www.samsung.com/us/support/answer/ANS10003283/
Samsung Health has incorrect or missing sleep data
https://www.samsung.com/us/support/troubleshoot/TSG10003901/
How to set up and wear your Galaxy Ring
https://www.samsung.com/us/support/answer/ANS10003280/
Galaxy Ring
https://www.samsung.com/us/rings/galaxy-ring/
Thank you for taking the time to share your candor with us regarding your experience using the Samsung Galaxy Ring. Please know that we recognize your concerns and we are happy to take action to help resolve what you've described. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. If your Galaxy Ring is not tracking steps correctly, it is typically due to fitment issues or lack of hand movement. Please make sure that your Galaxy Ring fits snugly, you are wearing it on your non-dominant hand, and that Samsung Health is configured to prioritize the ring over your phone. In the Samsung Health app, go to Steps > Menu (three dots) > Select step data to show and ensure it's not set incorrectly. The ring must be snug to detect motion. Ensure the sensors are clean and positioned correctly on your finger, ideally the non-dominant hand. Hold down the touch area on your ring for about 10 seconds until it vibrates to restart. Ensure both the Galaxy Wearable app and Samsung Health are updated to the latest version. The sensor requires continuous, natural movement to start counting, often requiring at least 10 consecutive steps, and may not count steps when pushing a stroller or cart. If your Galaxy Ring is not tracking sleep correctly, ensure the sensor is on the palm side, the ring is snug, and update the Samsung Health app. Some other tips include resetting the ring, cleaning the sensors, and ensuring it is charged. If using a Galaxy Watch simultaneously, prioritize one device for sleep tracking to avoid data conflicts. For your convenience, I have linked resources below to help resolve what you've described. Check those out when you can and get back to us if you have any questions or if you'd like further assistance. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Keep track of your workouts with the Galaxy Ring
https://www.samsung.com/us/support/answer/ANS10003283/
Samsung Health has incorrect or missing sleep data
https://www.samsung.com/us/support/troubleshoot/TSG10003901/
How to set up and wear your Galaxy Ring
https://www.samsung.com/us/support/answer/ANS10003280/
Galaxy Ring
https://www.samsung.com/us/rings/galaxy-ring/
Written by a customer while visiting Samsung US
Customer Rating
1
If you are not sure, get the Aura Ring
on May 6, 2026
Posted by: healthmaxer
Bought my husband an aura ring and myself the samsung ring for Christmas last year becasue I have an S24 and I thought mine would be a seamless integration. His ring always connects, mine I have to turn the bluetooth off and on or go to wearable and reconnect or keep the ring in the holder and open. Every morning some kind of frustration and his just connects and works perfectly. 4 days agomine just dies. I only wear it at night to sleep so the amount of damage it could have gotten is minimal, if any at all. Would not purchase again.
Response from Samsung USBy R&R Team, May 7, 2026
Hello Healthmaxer,
Thank you for taking the opportunity to share your thoughts with us about your experience using the Samsung Galaxy Ring. We can hear your frustration and we're here to help. If your Galaxy Ring disconnects from your phone, then there may be an issue with the Bluetooth connection. You can fix this by reestablishing the connection, ensuring there are no obstacles, and updating the Galaxy Wearable app. The Galaxy Ring battery can last up to 7 days and if you combine that with a full cradle charge, you can get up to 14 days of battery life without plugging into an outlet! Please keep in mind that frequent use of features like sleep tracking, work auto detection, and gesture controls can impact how long the battery lasts as well as environmental factors like temperature, network environment, and signal strength can also affect battery life. Please take a moment to check out the resources linked below to help resolve what you've described to be experiencing with your device. If you have any questions or if you would like further assistance afterward, please feel free to reach out to Samsung Support at your leisure. Thank you for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Ring Battery
https://www.samsung.com/us/rings/galaxy-ring/#battery
Galaxy Ring keeps disconnecting from phone
https://www.samsung.com/us/support/troubleshoot/TSG10003289/
Galaxy Ring won't charge
https://www.samsung.com/us/support/troubleshoot/TSG10003290/
Thank you for taking the opportunity to share your thoughts with us about your experience using the Samsung Galaxy Ring. We can hear your frustration and we're here to help. If your Galaxy Ring disconnects from your phone, then there may be an issue with the Bluetooth connection. You can fix this by reestablishing the connection, ensuring there are no obstacles, and updating the Galaxy Wearable app. The Galaxy Ring battery can last up to 7 days and if you combine that with a full cradle charge, you can get up to 14 days of battery life without plugging into an outlet! Please keep in mind that frequent use of features like sleep tracking, work auto detection, and gesture controls can impact how long the battery lasts as well as environmental factors like temperature, network environment, and signal strength can also affect battery life. Please take a moment to check out the resources linked below to help resolve what you've described to be experiencing with your device. If you have any questions or if you would like further assistance afterward, please feel free to reach out to Samsung Support at your leisure. Thank you for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Ring Battery
https://www.samsung.com/us/rings/galaxy-ring/#battery
Galaxy Ring keeps disconnecting from phone
https://www.samsung.com/us/support/troubleshoot/TSG10003289/
Galaxy Ring won't charge
https://www.samsung.com/us/support/troubleshoot/TSG10003290/
Written by a customer while visiting Samsung US
Posted by: ADDRHD
Verified Purchase:Yes
This ring is easy to use. I prefer on my 1st finger of my non-dominant hand. I like the fact that it is smooth, except for the mark for charging. That way it does not get caught on things. It works easily with Samsung health and makes it easy for me to track snoring and other sleep related things.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 7, 2026
Good day ADDRHD,
Thanks for reviewing your experience using the Samsung Galaxy Ring. We value your feedback we we strive to improve our product line to best suit the needs of our customers. It's wonderful to hear how much you've been delighting in the features and functionality provided to you with the addition of your Galaxy Ring! Please feel free to reach out to Samsung Support if you would like to share any other feedback with us or if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Ring
https://www.samsung.com/us/rings/galaxy-ring/
Thanks for reviewing your experience using the Samsung Galaxy Ring. We value your feedback we we strive to improve our product line to best suit the needs of our customers. It's wonderful to hear how much you've been delighting in the features and functionality provided to you with the addition of your Galaxy Ring! Please feel free to reach out to Samsung Support if you would like to share any other feedback with us or if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Ring
https://www.samsung.com/us/rings/galaxy-ring/
Written by a customer while visiting Samsung US
Customer Rating
5
Has not failed me yet
on May 5, 2026
Posted by: Canita
[This review was collected as part of a promotion.] Since the first date of purchased it is an outstanding phone. Intuitive specially with the AI tools available.
I use it daily and wear it nightly to track my sleep behavior and heart functions. Great phone, sufficient memory and great camera.
I use it daily and wear it nightly to track my sleep behavior and heart functions. Great phone, sufficient memory and great camera.
Value
5
Response from Samsung USBy R&R Team, May 6, 2026
Hi there Canita,
Thank you for taking the time to reach out and share your feedback with us regarding your experience using the Samsung Galaxy Ring. Your insights allow us to make improvements on our product line to best suit the needs of our customers. We're thrilled to hear that you're impressed with your purchase so far! It's awesome to know that you've integrated your device into your daily life so that you may stay connected to those who matter most. If you would like to share additional feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Ring
https://www.samsung.com/us/rings/galaxy-ring/
Thank you for taking the time to reach out and share your feedback with us regarding your experience using the Samsung Galaxy Ring. Your insights allow us to make improvements on our product line to best suit the needs of our customers. We're thrilled to hear that you're impressed with your purchase so far! It's awesome to know that you've integrated your device into your daily life so that you may stay connected to those who matter most. If you would like to share additional feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Ring
https://www.samsung.com/us/rings/galaxy-ring/
Written by a customer while visiting Samsung US
Customer Rating
3
Unhappy
on May 4, 2026
Posted by: acin4utx
I received the ring for Xmas, and now the battery drains within 6 hours. I have worn this ring for 4 months. I wanted this for so long, that now, I don't know if I want another. I have reset the ring several times.
Response from Samsung USBy R&R Team, May 5, 2026
Hello there Acin4utx,
Thanks for sharing your feedback with us regarding your experience using the Samsung Galaxy Ring. We value your sentiments as you're providing valuable critiques that will assist us with improving our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which is similar to an extended warranty and an insurance package combined. It can provide protection beyond the standard manufacturer's warranty. It could cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ truly offers you the ultimate peace of mind when it comes to protecting your investment. Our partners at UbreakIfix are also available to assist you with any repair needs you may have. On a single charge, the Galaxy Ring can last up to 7 days, depending on usage. Battery life may be extended by up to 30% if worn alongside a Galaxy Watch, as this helps reduce redundant feature usage. For optimal battery performance, it's recommended to store the Ring in its charging case when not in use. If left outside the case, the Ring's sensors will remain active, resulting in unnecessary battery consumption. Battery life for your Galaxy Ring can vary depending on environmental factors like temperature, network environment, and signal strength can all affect battery life. Also, usage patterns: frequent use of features like sleep tracking, work auto detection, and gesture controls can impact how long the battery lasts. If you would like further assistance after reviewing the resources provided below, feel free to let us know by reaching out to Samsung Support at your earliest convenience. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Galaxy Ring
https://www.samsung.com/us/rings/galaxy-ring/
How to charge the Galaxy Ring
https://www.samsung.com/us/support/answer/ANS10003281/
Thanks for sharing your feedback with us regarding your experience using the Samsung Galaxy Ring. We value your sentiments as you're providing valuable critiques that will assist us with improving our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which is similar to an extended warranty and an insurance package combined. It can provide protection beyond the standard manufacturer's warranty. It could cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ truly offers you the ultimate peace of mind when it comes to protecting your investment. Our partners at UbreakIfix are also available to assist you with any repair needs you may have. On a single charge, the Galaxy Ring can last up to 7 days, depending on usage. Battery life may be extended by up to 30% if worn alongside a Galaxy Watch, as this helps reduce redundant feature usage. For optimal battery performance, it's recommended to store the Ring in its charging case when not in use. If left outside the case, the Ring's sensors will remain active, resulting in unnecessary battery consumption. Battery life for your Galaxy Ring can vary depending on environmental factors like temperature, network environment, and signal strength can all affect battery life. Also, usage patterns: frequent use of features like sleep tracking, work auto detection, and gesture controls can impact how long the battery lasts. If you would like further assistance after reviewing the resources provided below, feel free to let us know by reaching out to Samsung Support at your earliest convenience. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Galaxy Ring
https://www.samsung.com/us/rings/galaxy-ring/
How to charge the Galaxy Ring
https://www.samsung.com/us/support/answer/ANS10003281/
Written by a customer while visiting Samsung US
Customer Rating
1
suffeRING dies after warranty
on May 4, 2026
Posted by: suffeRING
from Atlanta, GA
My ring suddenly died right after the warranty expired. Tons of users are complaining about the exact same issu, these rings seem to fail quickly once the guarantee ends. Repair costs are iffy at best and ridiculously expensive. Not a happy camper at all.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, May 5, 2026
Hi there SuffeRING,
Thanks for for taking the time to share your experience with using the Samsung Galaxy Ring. Your unique insights provide valuable critiques that will assist us with improving our product line. As you know, Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which is similar to an extended warranty and an insurance package combined. It can provide protection beyond the standard manufacturer's warranty. It could cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ truly offers you the ultimate peace of mind when it comes to protecting your investment. Our partners at UbreakIfix are also available to assist you with any repair needs you may have. Please feel free to review the resources shared below to help resolve what you may be experiencing with your device. If you have any questions or if you would like further assistance, please feel free to reach out to Samsung Support. Thank you for being an integral part of the Samsung community.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Galaxy Ring
https://www.samsung.com/us/rings/galaxy-ring/
Galaxy Ring is not working
https://www.samsung.com/us/support/troubleshoot/TSG10003611/
Thanks for for taking the time to share your experience with using the Samsung Galaxy Ring. Your unique insights provide valuable critiques that will assist us with improving our product line. As you know, Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which is similar to an extended warranty and an insurance package combined. It can provide protection beyond the standard manufacturer's warranty. It could cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ truly offers you the ultimate peace of mind when it comes to protecting your investment. Our partners at UbreakIfix are also available to assist you with any repair needs you may have. Please feel free to review the resources shared below to help resolve what you may be experiencing with your device. If you have any questions or if you would like further assistance, please feel free to reach out to Samsung Support. Thank you for being an integral part of the Samsung community.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Galaxy Ring
https://www.samsung.com/us/rings/galaxy-ring/
Galaxy Ring is not working
https://www.samsung.com/us/support/troubleshoot/TSG10003611/
Written by a customer while visiting Samsung US
Customer Rating
3
Battery and charging issues. Great when it worked.
on May 4, 2026
Posted by: Matt
from Virginia
The ring worked great until it didn't charge correctly. It immediately says it's fully charged, and then the battery crashes rapidly at any moment. I've owned the ring for over a year, so I guess I'll start looking at options.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy R&R Team, May 4, 2026
Salutations Matt,
Thank you for finding the time to share your thoughts with us about your experience using the Samsung Galaxy Ring. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on your product for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that is similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you that peace of mind when added to your eligible devices. Our partners at UbreakIfix are also available to service your device if you would like to make an appointment for repairs. The Galaxy Ring battery can last up to 7 days and if you combine that with a full cradle charge, you can get up to 14 days of battery life without plugging into an outlet! Feel free to check out, "Galaxy Ring won't charge" if you find your device no longer taking a charge. Please keep in mind that frequent use of features like sleep tracking, work auto detection, and gesture controls can impact how long the battery lasts as well as environmental factors like temperature, network environment, and signal strength can also affect battery life. Please feel free to review the resources shared below and let us know afterward if you would like any further assistance by contacting Samsung Support. We're always happy to help! Thank you for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Samsung Care+
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Ring Battery
https://www.samsung.com/us/rings/galaxy-ring/#battery
Galaxy Ring won't charge
https://www.samsung.com/us/support/troubleshoot/TSG10003290/
Thank you for finding the time to share your thoughts with us about your experience using the Samsung Galaxy Ring. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on your product for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that is similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you that peace of mind when added to your eligible devices. Our partners at UbreakIfix are also available to service your device if you would like to make an appointment for repairs. The Galaxy Ring battery can last up to 7 days and if you combine that with a full cradle charge, you can get up to 14 days of battery life without plugging into an outlet! Feel free to check out, "Galaxy Ring won't charge" if you find your device no longer taking a charge. Please keep in mind that frequent use of features like sleep tracking, work auto detection, and gesture controls can impact how long the battery lasts as well as environmental factors like temperature, network environment, and signal strength can also affect battery life. Please feel free to review the resources shared below and let us know afterward if you would like any further assistance by contacting Samsung Support. We're always happy to help! Thank you for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Samsung Care+
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Ring Battery
https://www.samsung.com/us/rings/galaxy-ring/#battery
Galaxy Ring won't charge
https://www.samsung.com/us/support/troubleshoot/TSG10003290/
Written by a customer while visiting Samsung US
Customer Rating
1
Battery life is horrible
on May 3, 2026
Posted by: Pjem74
I have had my ring for a littlr over a year. At first it was, great now,.my battery no longer holds a charge and there is nothing that Samsung will do. I can't return it for repair because they say it was a demo model that should never have been sold. This was a gift. There is absolutely nothing on the box that indicates it is a demo model. I am beyond frustrated. I have been a Samsung user (phone and smartwatch, tvs) for over 15 years. I am now questioning if I will continue to purchase Samsung products.
Response from Samsung USBy R&R Team, May 4, 2026
Greetings Pjem74,
Thanks for sharing your thoughts with us about your experience using the Samsung Galaxy Ring. We appreciate your feedback as it allows us to improve the performance and functionality of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which is similar to an extended warranty and an insurance package combined. It can provide protection beyond the standard manufacturer's warranty. It could cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ truly offers you the ultimate peace of mind when it comes to protecting your investment. Our partners at UbreakIfix are also available to assist you with any repair needs you may have. On a single charge, the Galaxy Ring can last up to 7 days, depending on usage. Battery life may be extended by up to 30% if worn alongside a Galaxy Watch, as this helps reduce redundant feature usage. For optimal battery performance, it's recommended to store the Ring in its charging case when not in use. If left outside the case, the Ring's sensors will remain active, resulting in unnecessary battery consumption. Battery life for your Galaxy Ring can vary depending on environmental factors like temperature, network environment, and signal strength can all affect battery life. Also, usage patterns: frequent use of features like sleep tracking, work auto detection, and gesture controls can impact how long the battery lasts. If you would like further assistance after reviewing the resources provided below, please let us know by reaching out to Samsung Support at your earliest convenience. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Galaxy Ring
https://www.samsung.com/us/rings/galaxy-ring/
How to charge the Galaxy Ring
https://www.samsung.com/us/support/answer/ANS10003281/
Thanks for sharing your thoughts with us about your experience using the Samsung Galaxy Ring. We appreciate your feedback as it allows us to improve the performance and functionality of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which is similar to an extended warranty and an insurance package combined. It can provide protection beyond the standard manufacturer's warranty. It could cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ truly offers you the ultimate peace of mind when it comes to protecting your investment. Our partners at UbreakIfix are also available to assist you with any repair needs you may have. On a single charge, the Galaxy Ring can last up to 7 days, depending on usage. Battery life may be extended by up to 30% if worn alongside a Galaxy Watch, as this helps reduce redundant feature usage. For optimal battery performance, it's recommended to store the Ring in its charging case when not in use. If left outside the case, the Ring's sensors will remain active, resulting in unnecessary battery consumption. Battery life for your Galaxy Ring can vary depending on environmental factors like temperature, network environment, and signal strength can all affect battery life. Also, usage patterns: frequent use of features like sleep tracking, work auto detection, and gesture controls can impact how long the battery lasts. If you would like further assistance after reviewing the resources provided below, please let us know by reaching out to Samsung Support at your earliest convenience. Thank you for being a faithful Samsung customer.
- Debra
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How to charge the Galaxy Ring
https://www.samsung.com/us/support/answer/ANS10003281/
Written by a customer while visiting Samsung US