Customer reviews from bestbuy-ca
Apple - Refurbished Excellent - Beats by Dr. Dre Powerbeats Pro Totally Wireless Earphones - Black
Average customer rating
3.3
(108 Reviews)
Rating breakdown 108 reviews
5 Stars
43
4 Stars
19
3 Stars
6
2 Stars
7
1 Star
33
53%of customers recommend this product.
(
42 out of
79)
Customer Reviews for Apple - Refurbished Excellent - Beats by Dr. Dre Powerbeats Pro Totally Wireless Earphones - Black
Customer Rating
1
Extremely disappointed by the Powerbeats Pro
on July 7, 2025
Posted by: Erik
from Saint-Laurent
I've experienced a lot of issues with these earbuds, especially when it comes to connectivity. Often, only one earbud connects, or neither of them does. The connection is very inconsistent and unreliable. I also noticed that the battery drains very quickly, even after a full charge.
In my opinion, the Powerbeats Pro are not well designed for Android users. I expected a premium product, but I’ve had nothing but problems with them since I bought them and that was less than a year ago.
To make matters worse, Apple refused to replace them under warranty of the one year, citing corrosion due to sweat or rain, which seems unreasonable for a pair of earbuds marketed for sports and workouts.
I’ll admit, the sound quality was good when they actually worked, but it was way too inconsistent. Too often, I’ve had to start a workout with just one earbud working, or worse none of them charging properly. Even when placing them carefully in the case, they often don’t charge as expected.
Overall, I’m extremely dissatisfied. I wouldn’t recommend the Powerbeats Pro especially to Android users or anyone expecting reliability in a premium product.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
3
Great Headphones but died after 2 years
on March 4, 2025
Posted by: Sophster
from Canada
I absolutely adored these for the short time I used them. After 2 years the right bud would start dying after 30 minutes and would lose connection with my phone. Shortly after the left one did the same thing. Not worth it for the high price tag
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Ear bud dying
on February 9, 2025
Posted by: Bgp
from Saskatoon
My right ear bud dies after only 30 minutes of use. When I put it back in the charging case, it shows +/-65%. I have hit the reset button but it doesn’t change anything. I would not recommend this very overpriced and underperforming product.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Battery stops after warranty expires
on December 1, 2024
Posted by: Pablo
from Hamilton
Ironic how the right side stops working and the hook around ears start to come off after the 1 year warranty expires
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Do not buy, it’s a waste!!!
on July 28, 2024
Posted by: Ale
from Prince Albert
I am on my 3rd pair of these thinking they’ve fixed the problem of one side always not connecting. These are very comfortable earbuds and great for working out, but I always have to reset it and mess with it every time, it’s annoying. Apple AirPods are better! They’ve obviously didn’t fix the problem so stay far away from these and save your money on these very expensive earbuds that don’t work.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Awesome headphones
on July 14, 2024
Posted by: Vekerpeker
from Prince George
I use these to listen to music a lot and to play my switch. They are a huge upgrade from the Powerbeats3. I read alot of reviews about them losing connectivity and I have had them for almost a year and they haven’t lost connection yet. I can even go into other rooms of the house away from my phone and they work fine.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
2
Only one side works
on June 14, 2024
Posted by: Dusty
from Ottawa
Had these for a few months before one earphone stopped working completely. They are way too expensive to be doing that.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Too Small - Hurts My Ears
on May 16, 2024
Posted by: Unhappy Customer
from Canada
No, it's not the ear bud size that they provide different sizes but the strap. The original version from a few years ago was larger and comfortable. They decided to go smaller and it just hurts to use.
Stupid.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca