Customer reviews from jlabaudio.com
JLab - Refurbished Excellent - JBuds Work Wireless Over-Ear Headset - Black
Average customer rating
4
(106 Reviews)
Rating breakdown 106 reviews
5 Stars
60
4 Stars
20
3 Stars
9
2 Stars
5
1 Star
12
96%of customers recommend this product.
(
27 out of
28)
Customer Reviews for JLab - Refurbished Excellent - JBuds Work Wireless Over-Ear Headset - Black
Customer Rating
3
Great Headsets
on June 1, 2023
Posted by: ChrisB1969
I have both the go work and the work and the more expensive one makes you sound further away like on a speaker phone.The go work on has a mic that wraps toward your mouth and the other one doesnt.
Response from jlabaudio.comBy steve, customer service, June 5, 2023
Sorry to hear of the call quality issue : ( We may be able to troubleshoot the issue, if not, you have a two year warranty. Check your email when you get a sec, we have opened a troubleshoot thread. We will have you back up and talking in no time. We're always here to help via support@jlab.com
Written by a customer while visiting jlabaudio.com
Customer Rating
4
Seems sturdy -- great sound.
on June 5, 2023
Posted by: Celtic Rick
Bought this recently to replace a Go To Work Wireless headset that broke at a weak point (plastic). Hoping that the metal piece near the over the ear earpieces, and not having the earpiece rotate (where the weakness was located), means a stronger and more lasting headset. Love the sound (also much better for listening to music); the noise cancelling feel of the over the ear. More expensive than the Go To Work headset, but much better sound, and more sturdy (I hope). I've only had them a few weeks.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Great customer service
on July 19, 2023
Posted by: Andtan75
I am extremely pleased how JLabs stands behind their products. Even when there is an issue dealing with normal wear and tear. Thanks.
Written by a customer while visiting jlabaudio.com
Customer Rating
3
Ear pads too soft = causing soars on ears
on July 27, 2023
Posted by: Bernie 007
Works OK but the over the ear padding is too soft & therefore collapses causing the inside of the "over the ear" to press against both my ears = after more than 1 hour of continuous wear this then becomes uncomfortable and results in soars developing on both ear.
Still a glitch that requires Windows sound setting to use "Microphone Array" as the input device rather than the headphones' microphone driver
Sound etc works well.
Still a glitch that requires Windows sound setting to use "Microphone Array" as the input device rather than the headphones' microphone driver
Sound etc works well.
Response from jlabaudio.comBy steve, customer service, August 1, 2023
So very sorry to hear that they are not working out for you : ( we can get you into another model if you'd like. We have all sorts of options for you. An email has been sent your way if you'd like to get them exchanged for another unit. We are always here to help via support@jlab.com
Written by a customer while visiting jlabaudio.com
Customer Rating
4
Perfect work headset
on August 13, 2023
Posted by: Misha
Headset is amazing work great perfect for work my only issue is how tight it it on your head gives me headaches
Written by a customer while visiting jlabaudio.com
Customer Rating
3
Too tight - wearing glasses
on August 14, 2023
Posted by: Mandy333333
Very soft and good sound, but too tight on my head. I wear glasses, too. Regardless, they gave me a headache within 30 minutes of wear. However my diminutive 11 year old says they fit perfectly and loves them.
Response from jlabaudio.comBy steve, customer service, August 16, 2023
We're happy and sad at the same time. Sorry to hear they didn't fit you quite right. If you ever need our help in determining size and fit, please always feel free to reach out to us via support@jlab.com , or shoot us a call at 405-445-7219 we sincerely appreciate ya
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Overly-complicated
on August 15, 2023
Posted by: jhs01
I bought these headphones for a fully-remote job, and while the audio quality is good, there are a bunch of features that have really negatively impacted my ability to participate in work calls. Accidentally turn the mic vertically while on a call? It hangs up. Accidentally tap the power button while on a call? It hangs up. Accidentally tap the decal on the right earbud? You're muted (even while unmuted on the laptop and/or Zoom app). I will be buying a competing product that doesn't make me look unprepared and unprofessional in a work setting.
Response from jlabaudio.comBy steve, customer service, August 16, 2023
Sorry to hear of your dissatisfaction : ( we definitely appreciate and thank you for your feedback. We take all comments and concerns into consideration when developing future generations. If we can be of assistance in getting you into a unit that will better serve your needs, please by all means feel free to reach out to us via support@jlab.com
Written by a customer while visiting jlabaudio.com
Customer Rating
3
on August 15, 2023
Posted by: Mrs_Nita
Some day when talking I sound like I’m in a tunnel
Response from jlabaudio.comBy steve, customer service, August 16, 2023
Sorry to hear of the troubles. We may be able to troubleshoot what you are experiencing. A troubleshooting thread has been established. If we can't fix it, we can replace under our two year, fast free warranty. We'll have you back up and talking in no time.
Written by a customer while visiting jlabaudio.com