Its our first time with this product. It was easy to assemble. Easy to use. Wish they provided a gear resistant pad to help keep the fabric straight while using the steam.
We bought this unit about two years ago and having been using this ever since. It does his job well. One thing to note is to keep the cloth above a certain height as it may drip a little if you start ironing towards the bottom side of the cloth, which is below a certain level.
Another point we noted is extremely proactive customer support team they have. We had connected to get a replacement plug of the unit and the proactively connected back to us with a note saying they have two units in the warehouse.
Overall, we are very happy with the performance of the unit and the post sales support from the company.