Customer reviews from harmanaudio.com
JBL - Reflect Aero TWS - Black
Average customer rating
2.8
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
3
1 Star
0
Customer Reviews for JBL - Reflect Aero TWS - Black
Customer Rating
2
Definitely not traditional JBL sound quality
on July 4, 2024
Posted by: Gene4488
from Florida
Bought these a few weeks ago. Really not impressed . I expected very clear and deep sound from JBL. Not the greatest sound, at all. Virtually no base. And one of the earpods keeps failing to connect. Very hard to keep in your ear as well. I definitely recommend you seek other options.
Written by a customer while visiting harmanaudio.com
Customer Rating
2
Good sound quality, poor fit, worse durability
on September 3, 2024
Posted by: JonF
from Richmond, VA, USA
Received these as a gift with intent to replace my now nearly 8 year old Plantronics headset to use while running. While the sound quality is great I could not get them to stay in my ears for more than a couple hundred yards no matter what combination of buds/wings used. Ended up using them for casual listening since the sound quality was so good. However, now, a year and a half later, the buds and case don't hold a charge for more than a day or so and most recently the left but has stopped charging altogether. So now I'm left with one functioning earbud that dies after one or two days even with no use. Unfortunately it's the right bud, which is useless to me because I'm deaf in my right ear.
Written by a customer while visiting harmanaudio.com
Customer Rating
5
Awesome sound
on April 14, 2025
Posted by: Kenny Ken
I'm very happy these earbuds. When I first put them on and played music just to try them. I ended up listening to them for about 2 hours because I was amazed at the quality and what I had been missing from other earbuds I had. I'm a believer in the quality sound they produce. Thank you JBL.
Written by a customer while visiting harmanaudio.com
Customer Rating
2
Should have bought a different kind
on July 1, 2025
Posted by: Daveyp
Heavy bulky not impressed at all. Battery life sucks and the charging case is just about worthless. I bought 2 pair and now regret it. I have owned other JBL ear buds and have enjoyed them. Just ordered a pair of Raycons.
Response from harmanaudio.comBy Customer Support, July 2, 2025
Thanks for your feedback. We're always looking for ways to improve. Our JBL Reflect Aero TWS offers up to 8 hours of music playback when the Active Noise Cancelling (ANC) is turned off, and up to 7 hours when the ANC is enabled. We'd like to work with you directly to address the issues you're experiencing with your JBL Reflect Aero TWS. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting harmanaudio.com