Customer reviews from jbl.com
JBL - Reflect Aero TWS - Black
Average customer rating
3.4
(220 Reviews)
Rating breakdown 220 reviews
5 Stars
89
4 Stars
35
3 Stars
23
2 Stars
28
1 Star
45
95%of customers recommend this product.
(
20 out of
21)
Customer Reviews for JBL - Reflect Aero TWS - Black
Customer Rating
2
Don’t bother
on October 26, 2025
Posted by: TD poo
I purchased these because of a recommendation from NYT Wirecutter. What a disappointment! The earphones and interchangeable ear pieces did not help the fact that the shape of the earbuds are really large. I was not able to get a good fit on the right side. The right ear bud did not charge correctly in the case. After I took off the accessories, it would charge, but not hold a charge. I returned them.
Response from jbl.comBy Customer Support, October 26, 2025
Thanks for sharing your feedback on our JBL Reflect Aero TWS. We value your input, and we'll make sure to forward your feedback to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
2
Good in concept but very finicky to get to charge
on October 26, 2025
Posted by: CPick336
from Washington, DC
I bought these a couple weeks ago - when they work, I like how they fit, how they sound, and how the anc feature works. But, they very rarely charge in the case correctly, no matter what I try. Either one charges and the other doesn’t, or they charge but fail to come on when removed from the case. Not sure what the deal is, but they’ve been like this since I got them and seem to do it even when the ear pieces are removed.
Written by a customer while visiting jbl.com
Customer Rating
2
Not the best JBL product
on October 27, 2025
Posted by: Dekeamon
Bought one month ago. Good sound, a little uncomfortable but the headphones don't disconnect when in the case. Battery runs down from continuous play.
Written by a customer while visiting jbl.com
Customer Rating
5
Awesome Headphones
on October 27, 2025
Posted by: Ricky22
from Greenwich, CT
Bought these a couple weeks ago, battery life is amazing, sound is perfect, can't hear anything going on around the gym with them in. They fit perfectly as well, great purchase and perfect headphones for the gym
Written by a customer while visiting jbl.com
Customer Rating
2
Does not hails a charge and not too cimfortabke
on October 28, 2025
Posted by: Vadr
Left earbud did not hold a charge even when it’s new. Earbuds not that comfortable. Sound quality and return process is good that’s why a 2 star.
Written by a customer while visiting jbl.com
Customer Rating
1
Flawed
on October 28, 2025
Posted by: Lowell
The noise cancellation feature keeps disconnecting by itself
Written by a customer while visiting jbl.com
Customer Rating
4
Excellent sound, but battery life not great
on October 29, 2025
Posted by: ERBStPete
I bought these b/c they were recommended by Wirecutter. I've always had "around the neck" and "over the ear" bluetooth options in the past, but I see so many people with earbuds, thought I'd give it a go. (I have an Android phone, so iPods not an option.) The sound quality really is excellent. Paired very easily with my phone too. But, they seem to run low on battery very quickly (compared to my over the ear cheapies) and I really struggle to keep them in my ears! They pop out at the most inconvenient times. I'm going to enjoy them, but am not sure I'd purchase again. Not saying they are bad at all - just not best for me.
Written by a customer while visiting jbl.com
Customer Rating
5
I highly recommend the JBL Reflect Aero TWS!
on October 30, 2025
Posted by: RUDY S
These ear buds are far superior to Apple products. The quality and richness of the sound is amazing. They also fit your ears perfectly as they come with several size ear pieces. The wing design keeps the ear buds in place during any exercise or activity.
Written by a customer while visiting jbl.com