Customer reviews from jbl.com
JBL - Reflect Aero TWS - Black
Average customer rating
3.4
(220 Reviews)
Rating breakdown 220 reviews
5 Stars
89
4 Stars
35
3 Stars
23
2 Stars
28
1 Star
45
95%of customers recommend this product.
(
20 out of
21)
Customer Reviews for JBL - Reflect Aero TWS - Black
Customer Rating
1
Easy return though!
on October 25, 2025
Posted by: Littleone
from Boise, ID
I wanted these earbuds to work and kept trying them for a couple of weeks. But more problems piled on! My first complaint is that the touch feature only worked with direct skin. It's cold where I live and I wear a hat and gloves. It's a hassle to take off my gloves and push up my hat every time I wanted to turn them on/off, etc. Then, even right after charging I was getting low battery prompts. Also, I tried all the ear bud covers, and going without any, and the earbuds hurt my ears. The last straw was when one earbud didn't work for awhile until I rebooted. The return process was easy and smooth.
Written by a customer while visiting jbl.com
Customer Rating
3
Problems with fit and staying in
on October 25, 2025
Posted by: PKPVT
from Vermont
Sound quality is good, ButI don’t seem to be able to adjust the fit so that they reliably stay in while I’m gardening. The first time I wore them outside, one fell out and even though I noticed when it fell, I still spent over a half hour looking for it before locating it. Since I bought these specifically so I could use them outside while I’m gardening, this is a major fail.
Response from jbl.comBy Customer Support, October 25, 2025
We appreciate your feedback on our JBL Reflect Aero TWS. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, please try other eartip sizes and Powerfins enhancers. Then, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
4
Reflect Aero TWS is a strong pick.
on October 25, 2025
Posted by: SergioLA
from Los Angeles, CA
If you’re looking for wireless earbuds that are built for an active lifestyle, workouts, runs, then the Reflect Aero TWS is a strong pick. They check the boxes for sport-fit, waterproofing, decent battery, and feature set at a competitive price.
However, if your priority is top-tier ANC, ultra-refined sound for critical listening, or you have very small ears and prioritize ultra-secure fit for rigorous movement, you might want to look at higher-tier models or try these in-person for fit.
4 out of 5 stars, they are a great value for the active user who cares more about durability and features than absolute audiophile sound or perfect ANC.
However, if your priority is top-tier ANC, ultra-refined sound for critical listening, or you have very small ears and prioritize ultra-secure fit for rigorous movement, you might want to look at higher-tier models or try these in-person for fit.
4 out of 5 stars, they are a great value for the active user who cares more about durability and features than absolute audiophile sound or perfect ANC.
Written by a customer while visiting jbl.com
Customer Rating
4
Good earbuds
on October 25, 2025
Posted by: Nooooooo
Everything works good just wish it would go farther in ear for more noise cancelling
Written by a customer while visiting jbl.com
Customer Rating
5
Beats my Beats
on October 25, 2025
Posted by: JG JG
from California
I was waiting on the update to Beats Fit for a bit, but they didn’t upgrade the hardware at all so I gave these a shot. Two weeks in they are rock solid staying connected to my iPhone 15. All iPods and Beats headphones drop the Bluetooth connection which drives me bonkers when running. I mean, we are talking 3 feet from the headphones? Sound is slightly lighter than the Beats but the app has some eq settings that compensate.
Written by a customer while visiting jbl.com
Customer Rating
1
No luck at all
on October 26, 2025
Posted by: Joe Mama 714
from Tennessee
I bought these 2 weeks ago and already returned them. I had no luck at all with them, didn’t fit my ears with any of the different ear cups and had problems with them starting and charging.
Response from jbl.comBy Customer Support, October 26, 2025
Thanks for sharing your feedback on our JBL Reflect Aero TWS. We'll make sure to forward your feedback to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
3
Meh
on October 26, 2025
Posted by: Not an upgrade
from California
Got these because from reviews I thought they'd reduce wind noise while cycling. Using "check my best fit" in the app, I always get the "bad seal" result for both buds no matter that combination of wings and eartips I use. And yeah, I still get the same amount of wind noise as with other earbuds. Sound is decent, but otherwise not impressed.
Response from jbl.comBy Customer Support, October 26, 2025
Thanks for sharing your feedback on our JBL Reflect Aero TWS. We value your input, and we'll make sure to forward your feedback to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
4
Great little ear buds!
on October 26, 2025
Posted by: rylanb
I bought these a few weeks ago as a backup to Airpods Pro and now I swap between them. I love the black plus smaller form factor and think they should great! Solid ANC and everything I need for a good workout set of earbuds and more!
Written by a customer while visiting jbl.com