Customer reviews from harmanaudio.com
JBL - Tour Pro 2 True Wireless Noise Cancelling Earbuds - Champagne
Average customer rating
3.9
(9 Reviews)
Rating breakdown 9 reviews
5 Stars
4
4 Stars
2
3 Stars
1
2 Stars
2
1 Star
0
Customer Reviews for JBL - Tour Pro 2 True Wireless Noise Cancelling Earbuds - Champagne
Customer Rating
2
Good for music, terrible for calls
on June 23, 2025
Posted by: RichT
from Cincinnati, OH
Like the function of the box, noise cancelation and sound quality but is terrible on calls. Truly disappointed in the call quality
Response from harmanaudio.comBy Customer Support, June 23, 2025
We recommend trying to connect your earbuds to another device. If the issue persists, please try resetting your earbuds by wearing either the left or right side, then tapping twice and holding the button on the third tap for over 5 seconds. You also need to 'forget' the headphones in your device's Bluetooth settings before pairing them again. If the problem continues, please contact us directly.
Written by a customer while visiting harmanaudio.com
Customer Rating
2
Music playback is great; phone calls not so much.
on February 11, 2025
Posted by: stephonovich78
from San Bernardino, CA
I have had these for over 6 months now. Continuously receive complaints from the parties on the other end that the background noise is overwhelming. It seems that the noise canceling does not perform well for the other party, which is truly disappointing for the price I paid. I have owned numerous JBL BT earphones over the years and seriously contemplate this as my last purchase.
Response from harmanaudio.comBy Customer Support, February 11, 2025
We appreciate your feedback. We understand you're experiencing issues with background noise affecting call quality. We're here to help. We advise that you begin by performing a factory reset of your unit and then testing its functionality.
Reset procedure for JBL Tour Pro 2:
With both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds.
You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair them again.
Should the problem remain unresolved, we can assist you with initiating a warranty claim. Please contact us at your convenience so we can provide further support.
Reset procedure for JBL Tour Pro 2:
With both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds.
You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair them again.
Should the problem remain unresolved, we can assist you with initiating a warranty claim. Please contact us at your convenience so we can provide further support.
Written by a customer while visiting harmanaudio.com
Customer Rating
5
Best headphones they make
on September 6, 2024
Posted by: Whisperpickle
from New Hampshire
I bought these after my other pair was stolen, as mad as I was about spending more money I couldn’t be happier with these headphones. The fit is awesome and the sound quality and ease of use is much better than my other pair!
Written by a customer while visiting harmanaudio.com
Customer Rating
4
Good but not the greatest
on June 27, 2024
Posted by: Will1
from Kettering Ohio.
I bought it 3 weeks ago and it just came in last weekend, the sound quality it lovely, when I try to max the volume it seems 15 is louder than 16 no matter what I try. The spatial audio isn’t the greatest. There’s an echo with the Spatial Audio but other than that it’s been a good set of earbuds.
Written by a customer while visiting harmanaudio.com
Customer Rating
5
Money Well Spent
on May 10, 2024
Posted by: a_gerg1
from Saint Louis, MO
Absolutely love the quality in every way. Thet sound soo good and last all day.
Written by a customer while visiting harmanaudio.com
Customer Rating
4
on May 2, 2024
Posted by: Harb
It's an excellent device, but I am still getting used to the touch control lag.
Written by a customer while visiting harmanaudio.com
Customer Rating
5
Great sound and fit
on December 17, 2023
Posted by: AnnieD
from Manor, TX
Love it! The sound quality is great and they don't fall out when I'm running.
Written by a customer while visiting harmanaudio.com
Customer Rating
5
Nice pair of buds and case - but read the manual!
on August 20, 2023
Posted by: HBS1
from USA
It's nice to be able to change some settings on the case rather than just in the app.
I haven't used it much yet, but it has worked well for calls, which was my main reason for getting this.
I haven't used it much yet, but it has worked well for calls, which was my main reason for getting this.
Note: Make sure to read the manual when initially pairing it, as these buds (and case) will not be visible as a device to pair with your phone or computer unless you've removed the little plastic pieces on each of the earbuds.
Written by a customer while visiting harmanaudio.com