Customer reviews from frigidaire.ca
Frigidaire - Professional 36 in. Wide 22.6 Cu. Ft. French Door Counter-Depth Refrigerator with CrispSeal Technology - Smudge Proof Stainless Steel
Average customer rating
4
(143 Reviews)
Rating breakdown 143 reviews
5 Stars
62
4 Stars
50
3 Stars
11
2 Stars
6
1 Star
14
79%of customers recommend this product.
(
107 out of
136)
Customer Reviews for Frigidaire - Professional 36 in. Wide 22.6 Cu. Ft. French Door Counter-Depth Refrigerator with CrispSeal Technology - Smudge Proof Stainless Steel
Customer Rating
2
Nice when it works
on February 17, 2026
Posted by: jinty
The fridge you asked about is a replacement fridge on my extended warranty plan. The new fridge Exhibited the same issues that’s the previous fridge (same model) did.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Ruth, Online Outreach Specialist, February 18, 2026
Hi, we’re very sorry to hear that your replacement refrigerator is experiencing the same issues as your previous unit. We understand how frustrating this must be, especially while on an extended warranty plan.
Please contact our Customer Care team directly via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST, so we can review the situation and work toward a resolution. Your feedback is important, and we want to make this right.
Best Regards,
Ruth
Please contact our Customer Care team directly via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST, so we can review the situation and work toward a resolution. Your feedback is important, and we want to make this right.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
3
frozen veggies
on March 31, 2026
Posted by: peeved
Just got this refrigerator and was so excited but when i went to get my vegetables out of the crisper some of them were frozen. i can't find anywhere what to do.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Christian, Online Outreach Specialist, April 1, 2026
Thank you for bringing this to our attention. We’re sorry to hear about your experience with your new Frigidaire refrigerator—especially when you were excited to start using it.
Vegetables freezing in the crisper is not expected, and we understand how frustrating that can be. This can sometimes be related to temperature settings, airflow, or how items are positioned inside the fridge. We recommend checking that the temperature is set within the recommended range and ensuring that food items are not placed too close to air vents.
If the issue continues, we’d be happy to help troubleshoot further or arrange a service inspection if needed. Please reach out to our customer support team via live chat at frigidaire.ca or call us at 1-800-265-8352, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Vegetables freezing in the crisper is not expected, and we understand how frustrating that can be. This can sometimes be related to temperature settings, airflow, or how items are positioned inside the fridge. We recommend checking that the temperature is set within the recommended range and ensuring that food items are not placed too close to air vents.
If the issue continues, we’d be happy to help troubleshoot further or arrange a service inspection if needed. Please reach out to our customer support team via live chat at frigidaire.ca or call us at 1-800-265-8352, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Written by a customer while visiting frigidaire.ca
Customer Rating
5
So far , so good
on April 10, 2026
Posted by: Leah0040
So far , so good. Very nice looking and sturdy shelves. Fridgidair is the best when it comes to taking care of their customers
I would recommend this to a friend!
Response from frigidaire.caBy Christian, Online Outreach Specialist, April 10, 2026
Thank you for your feedback! We’re glad to hear you’re enjoying the look and sturdy shelves of your refrigerator. We also truly appreciate your kind words about our customer care. Thanks for choosing Frigidaire—we’re happy to have you as a customer! Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at frigidaire.ca or call us at 1-800-265-8352, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best regards,
-Christian
Best regards,
-Christian
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Working great for a year
on May 4, 2026
Posted by: Bferg
No issues, does is what it’s supposed to however, the control panel is right in the way in your hand hits it every time creating a beep or changing the temperature, poor design
I would recommend this to a friend!
Response from frigidaire.caBy Rox, Online Outreach Specialist, May 5, 2026
Hi, Bferg! Thank you for sharing your experience—we’re glad to hear your unit has been working reliably for the past year and continues to perform as expected.
We also appreciate your honest feedback about the control panel placement. We understand how unintended touches and accidental beeping or setting changes can be frustrating, and your comments will be shared with our product team for review as we continue to improve design and usability.
If you ever need assistance or would like support with your appliance, please connect with us via live chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
-Rox
We also appreciate your honest feedback about the control panel placement. We understand how unintended touches and accidental beeping or setting changes can be frustrating, and your comments will be shared with our product team for review as we continue to improve design and usability.
If you ever need assistance or would like support with your appliance, please connect with us via live chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
-Rox
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Do not buy
on May 6, 2026
Posted by: KalV
4 months old. Lost all power. Food spoiled. Would not recommend at all. Repair service is taking weeks
No, I would not recommend this to a friend.
Response from frigidaire.caBy Reed, Online Outreach Specialist, May 7, 2026
Hi KalV,
We’re sorry to hear your refrigerator lost power and that you experienced food loss. We understand how frustrating this situation can be, especially with a newer appliance.
For basic troubleshooting, please try checking the power cord connection, confirming the outlet is working properly by testing another device, and checking your home’s circuit breaker or GFCI outlet. You may also try unplugging the refrigerator for 5 minutes and then plugging it back in to reset the unit.
If the issue continues, we recommend contacting our Consumer Care Team for further assistance and service support. You can reach us through live chat at Frigidaire Canada or by phone at 1-800-265-8352 Monday - Friday, 8:30am – 8pm ET.
— Reed
We’re sorry to hear your refrigerator lost power and that you experienced food loss. We understand how frustrating this situation can be, especially with a newer appliance.
For basic troubleshooting, please try checking the power cord connection, confirming the outlet is working properly by testing another device, and checking your home’s circuit breaker or GFCI outlet. You may also try unplugging the refrigerator for 5 minutes and then plugging it back in to reset the unit.
If the issue continues, we recommend contacting our Consumer Care Team for further assistance and service support. You can reach us through live chat at Frigidaire Canada or by phone at 1-800-265-8352 Monday - Friday, 8:30am – 8pm ET.
— Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Storage better than expected
on May 25, 2026
Posted by: Magoo495
Doors hold large items leaving plenty of room on the shelves. Holes more than our last 29 ft.³ fridge.
I would recommend this to a friend!
Response from frigidaire.caBy Maria, Online Outreach Specialist, May 26, 2026
Thank you for taking the time to share your feedback! We’re so glad to hear that you’re enjoying your refrigerator and finding the door storage spacious enough for large items.
It’s wonderful to know that the interior layout is giving you even more usable space on the shelves compared to your previous refrigerator. We truly appreciate your kind words and are happy the design is working well for your needs.
Thank you again for choosing Frigidaire. We hope your refrigerator continues to serve you well for many years to come. If you ever have any questions or need assistance, you can reach us via Live Chat at Frigidaire.ca or call 1-(800) 265-8352, Monday through Friday, 8:30 AM to 8:00 PM EST. We’re always happy to help. – Maria
It’s wonderful to know that the interior layout is giving you even more usable space on the shelves compared to your previous refrigerator. We truly appreciate your kind words and are happy the design is working well for your needs.
Thank you again for choosing Frigidaire. We hope your refrigerator continues to serve you well for many years to come. If you ever have any questions or need assistance, you can reach us via Live Chat at Frigidaire.ca or call 1-(800) 265-8352, Monday through Friday, 8:30 AM to 8:00 PM EST. We’re always happy to help. – Maria
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Fantastic Appliance
on June 6, 2026
Posted by: MillGuy
My wife and I love this fridge. The layout inside is amazing even though it’s counter depth it seems to have as much room as our old full sized LG.
The dual ice system is perfect as we entertain a lot and this is the best idea I have ever seen.
The dual ice system is perfect as we entertain a lot and this is the best idea I have ever seen.
I would recommend this to a friend!
Response from frigidaire.caBy Patrick, Online Outreach Specialist, June 8, 2026
Hi MillGuy!
Thank you for taking the time to share your experience. We are delighted to hear that you and your wife are loving your refrigerator and that the interior layout is working so well for your needs.
It’s great to know that the counter-depth design is still providing the spacious feel you had with your previous full-size refrigerator. We’re especially pleased that the dual ice system has been such a helpful feature for your entertaining needs and is adding convenience to your home.
We truly appreciate your kind feedback and thank you for choosing Frigidaire.
If you ever have any questions or need assistance in the future, please join us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your experience. We are delighted to hear that you and your wife are loving your refrigerator and that the interior layout is working so well for your needs.
It’s great to know that the counter-depth design is still providing the spacious feel you had with your previous full-size refrigerator. We’re especially pleased that the dual ice system has been such a helpful feature for your entertaining needs and is adding convenience to your home.
We truly appreciate your kind feedback and thank you for choosing Frigidaire.
If you ever have any questions or need assistance in the future, please join us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.ca