Customer reviews from manufacturer
Hotpoint - 4.0 Cu. Ft. High-Efficiency Top Load Washer with Cold Plus - White
Average customer rating
4.4
(1,048 Reviews)
Rating breakdown 1,048 reviews
5 Stars
707
4 Stars
206
3 Stars
53
2 Stars
28
1 Star
54
89%of customers recommend this product.
(
396 out of
447)
Customer Reviews for Hotpoint - 4.0 Cu. Ft. High-Efficiency Top Load Washer with Cold Plus - White
Customer Rating
5
Great features
on February 27, 2026
Posted by: The washer
I bought this item almost 2 years ago and I'm very happy with the job it does for me.
Written by a customer while visiting manufacturer
Customer Rating
1
Spin cycle does not stop.
on February 27, 2026
Posted by: HHeellpp
from Palm Desert, CA
I bought this clothes washer in Jan. and the last spin cycle does not stop. I was talking to your support (Eric) and was disconnected. Very frustrating.
No, I would not recommend this to a friend.
Response from manufacturerBy Julia, Hotpoint, March 3, 2026
We see that you've been in contact with our Bodewell service team and are working towards a resolution. We recommend continuing to work with us directly on this.
Written by a customer while visiting manufacturer
Customer Rating
1
omg
on February 27, 2026
Posted by: kayC
I haven’t even had the washing machine and dryer for a year and already I’ve had the service to dryer once and now the washing machine is not filling up
Response from manufacturerBy Julia, Hotpoint, March 3, 2026
We're sorry to hear you're having an issue with your washer not filling up, as well as any issue with your dryer. Please make an appointment with one of our Bodewell technicians, by calling 1-833-4BODEWELL or visit this site: https://www.bodewell.com/schedule-repair-service
Written by a customer while visiting manufacturer
Customer Rating
4
Features that it offers is just right for my famil
on February 28, 2026
Posted by: Fast
Is just the right fit for the tight space that it goes in.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
4
Washer
on March 1, 2026
Posted by: Noise
Is a good washer. Just wish it was a little quieter.
Response from manufacturerBy Don, Haier_Appliances, April 2, 2026
We love that this washer comes equipped with a powerful heavy-duty agitator! A heavy-duty agitator provides a better turnover for bulky items and a thorough cleaning for larger loads while still offering a gentle touch for delicate items. We’d like to assist with your new washer’s sound level. It’s extremely important that the washer is properly leveled and all 4 leveling legs are firmly on an even floor space. This will help to ensure a quieter operation.
Additionally, it’s important that the tub is loaded evenly, with the weight of the load equally distributed. Unbalanced loads can cause increased vibration, and therefore, cause the washer to move and/or be louder than normal.
Additionally, it’s important that the tub is loaded evenly, with the weight of the load equally distributed. Unbalanced loads can cause increased vibration, and therefore, cause the washer to move and/or be louder than normal.
Written by a customer while visiting manufacturer
Customer Rating
4
VERY PRACTICAL WASHER
on March 3, 2026
Posted by: MA TIL
from CENTRAL LOUISIANA
WASHING IS JUST FINE. WATER SETTING COULD BE BETTER
Response from manufacturerBy Don, Haier_Appliances, April 2, 2026
We love that this washer comes with a stainless steel basket that ensures both your appliance and your clothes are protected from rust, chips, peeling or snags. We'd like to provide some information on the water level control. With the water level control, you can manually add up to 26 gallons of water to your washer, or let the washer optimize with auto-fill for great cleaning results no matter the cycle selected. You can find instructions on using the water level control on pg. 8 of the owner's manual here: https://products-salsify.geappliances.com/image/upload/s--esnlivKk--/o60hz6zrissnlkutq8qc.pdf.
Written by a customer while visiting manufacturer
Customer Rating
1
Defective Equipment
on March 3, 2026
Posted by: Defect
Doesn’t fill all the way up. First day using it and I’m having issues already.
Response from manufacturerBy Tierra, Haier_Appliances, March 9, 2026
We'd like to assist with your washer not filling up all the way. Keep in mind that water may not cover the top level of the clothes. This is normal for this high efficiency washer.
Firstly, make sure the washer is plugged in securely. The washer should be on a separate, dedicated outlet. If the washer was stored where temperatures are below freezing, water in the pump can freeze and lock the motor. Allow time for thawing and the unit will start. Please refer to the following article for more information:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17383
If the issue persists, please schedule a service appointment with a Bodewell technician by calling 833-426-3393 or schedule online at https://www.bodewell.com/schedule-repair-service
Firstly, make sure the washer is plugged in securely. The washer should be on a separate, dedicated outlet. If the washer was stored where temperatures are below freezing, water in the pump can freeze and lock the motor. Allow time for thawing and the unit will start. Please refer to the following article for more information:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17383
If the issue persists, please schedule a service appointment with a Bodewell technician by calling 833-426-3393 or schedule online at https://www.bodewell.com/schedule-repair-service
Written by a customer while visiting manufacturer
Customer Rating
1
Hate hi-efficiency
on March 5, 2026
Posted by: cat4
I hate high efficiency! I knew I would because everyone says it's such a nuisance, but it happened to be the cheapest one and I needed to act fast. I don't like all the electronics; I'd much rather just turn the knob to desired setting, like I always have. I don't like how it won't run unless lid is shut and you can't open it during wash cycle to put something else in. I also dye my own fabrics alot, and have no control over turning it on another hot-water cycle to complete dye project; I want to determine how much water I put in; everything is under the control of electronics, the way everything is getting to be these days, and I hate it all. I don't even see the "hi-efficiency" in it anyways; it's all a nuisance.
Response from manufacturerBy Jonathon, Hotpoint_Appliances, March 5, 2026
We'd like to share some information about high efficiency models and how they operate. We will also share some information about pausing the cycle and resuming after adding in extra items. High efficiency washers use less water than traditional washers, while providing the same level of cleaning.
For pausing the cycle, you can always press the "Start/Pause" button mid cycle. This will unlock the lid and allow you to make any adjustments needed. You can find more information on page 8 in the user manual here: https://products-salsify.geappliances.com/image/upload/s--esnlivKk--/o60hz6zrissnlkutq8qc.pdf
Page 15 in the same manual, also shares information about the water level and load size, so that you can see how to optimally load your washer.
For pausing the cycle, you can always press the "Start/Pause" button mid cycle. This will unlock the lid and allow you to make any adjustments needed. You can find more information on page 8 in the user manual here: https://products-salsify.geappliances.com/image/upload/s--esnlivKk--/o60hz6zrissnlkutq8qc.pdf
Page 15 in the same manual, also shares information about the water level and load size, so that you can see how to optimally load your washer.
Written by a customer while visiting manufacturer