We bought this sewing machine for my 10 year old and I know very little about sewing machines. I was worried that I would not be able to help her to get started but this machine has been amazing! We have not had any troubles. It was easy to get going and we are really enjoying learning together. We searched many different kinds and read every review and it was hard to figure out what to get. I am so glad that we got this machine. It is wonderful!
I would recommend this to a friend!
Response from singer.comBy Grace, Customer Care, July 29, 2020
Dear Dana, Thanks for the awesome review! We’re happy to hear we hit the mark for your daughter. Come back and see us soon.
Never thought I would have this much trouble with a sewing machine. The machine itself may work wonderfully. But I won't know until the power cord / press pedal finally makes it here. It has been two weeks sitting on my table. My excitement of owning a new Singer has faded. Getting any help from the company was a challenge. When I finally found a way to reach them via email, they sent the power cord. Reaching them took 6 days. Today makes the 7th day since they sent the cord out. Obviously it was sent on the back of the slowest turtle anyone could find. Very disheartened by this whole experience. As the situation was a result of someone not doing their job, I would have thought the company could have shipped it priority / express / overnight / two day delivery. Something a little faster than just UPS / USPS Mail Innovations. Coming from TN. Never been there, but I bet I could have driven there, picked it up, and driven back again long before this power source gets here.
The product was malfunctioning and none of the accessories were included. I'm unable to return the item because Singer did not provide the return label I have requested for multiple times.