Customer reviews from jbl.com
JBL - Harman Live Pro2 TWS Adaptive Noise Cancelling Perfect Call - Black
Average customer rating
3.6
(79 Reviews)
Rating breakdown 79 reviews
5 Stars
36
4 Stars
11
3 Stars
8
2 Stars
12
1 Star
12
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Harman Live Pro2 TWS Adaptive Noise Cancelling Perfect Call - Black
Customer Rating
2
False Expectations
on February 18, 2025
Posted by: COGuy
I bought this as an upgrade from the Tune Beam model and the battery life isn't there. The buds will last maybe 2.5 hours before I get the low battery warning. Plus, these aren't as comfortable as the Tunes. They look nice with the silver finish but kind of disappointing that these cost more than the Tune but don't perform as well.
Response from jbl.comBy Customer Support, February 20, 2025
We appreciate you taking the time to share your feedback. The JBL Live Pro 2, under ideal conditions (Bluetooth enabled, ANC off), is designed to offer up to 10 hours of music playback. We're concerned that you may be experiencing a battery-related issue. To address these issues, we can help you file a warranty claim for the battery. If you're within the return period, we encourage you to return the product to the point of sale and select a more suitable model, such as the JBL Live Free 2, which offers a different design for optimal comfort. Please reach out to us directly; we're committed to your satisfaction and ready to offer dedicated support.
Written by a customer while visiting jbl.com
Customer Rating
5
on May 6, 2025
Posted by: Grace19
from South Dakota
Bought them a while go, accidentally sent them through the washing machine, but they still work perfectly. Noise canceling is amazing. Love them.
Written by a customer while visiting jbl.com
Customer Rating
5
Great features
on July 16, 2025
Posted by: Matthew15
These are good earbuds. Overall, I am happy with them. I ordered them whilst on vacation and was able to listen to my music clearly on the flight. Noise cancelling is good.
Written by a customer while visiting jbl.com
Customer Rating
5
JBL Live Pro 2 TWS
on August 3, 2025
Posted by: Boza
This ear buds are awesome, has a feature that’s not mentioned in the description which is wireless charging, noise cancellation is phenomenal while mowing my lawn, So far battery life seems to be good.
Written by a customer while visiting jbl.com
Customer Rating
5
Great sound
on August 30, 2025
Posted by: Jtheo
from Austintown Ohio
Great sound and easy connection. Stays snug in ear while on treadmill
Written by a customer while visiting jbl.com
Customer Rating
1
Awful purchase
on September 8, 2025
Posted by: Allthenamesaretaken
from NY
They stopped working after about two months. They had this awful clicking static noise and now they just produce no sound at all!
Response from jbl.comBy Customer Support, September 8, 2025
Thanks for your feedback. Here are some troubleshooting steps that might help isolate the issue with your JBL Live Pro 2 TWS. First, o determine if the problem is in the device or the headphones, try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. Next is a reset, with both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair it again. If the issue remains, please contact us for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
2
Great phone qualities but very bad battery life
on October 23, 2025
Posted by: Benjaminj49
I have had these for about 6 months and the good is that they are great for phone conversations. The bad is that they are by far the worst I have had for connecting. It takes me 4 to 5 attempts every time. The battery life is also horrific for talking. I am lucky to get 2 hours on one charge. I can not recommend unfortunately. Will be going back to buds +
Response from jbl.comBy Customer Support, October 24, 2025
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact us through this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
2
Cannot hold a stable connection
on October 27, 2025
Posted by: Lame23
I've had these for almost a year. The sound quality is okay, they're nothing special. The battery life is fine, again nothing special. The bluetooth connection? Abysmal. They will randomly lapse in connection for 2 seconds at a time which is insanely annoying. I'd rather go back to wired headphones than continue using these. The earpieces are also not a good fit (no matter what size I use). They come loose on their own.
Written by a customer while visiting jbl.com