Customer reviews from lenovo.com
Lenovo - ThinkPad P16s Gen 2 21K90012US 16" Mobile Workstation - WQUXGA - AMD Ryzen 7 PRO 7840U - 64 GB - 1 TB SSD - Engli - Villi Black
Average customer rating
4.7
(69 Reviews)
Rating breakdown 69 reviews
5 Stars
56
4 Stars
10
3 Stars
1
2 Stars
0
1 Star
2
98%of customers recommend this product.
(
52 out of
53)
Customer Reviews for Lenovo - ThinkPad P16s Gen 2 21K90012US 16" Mobile Workstation - WQUXGA - AMD Ryzen 7 PRO 7840U - 64 GB - 1 TB SSD - Engli - Villi Black
Customer Rating
1
Freezing and Crashing
on October 9, 2023
Posted by: Leonlyn
I bought this laptop (32 GB 1 TB SSD) and had problems right away. I do photo editing using Lightroom and Photoshop. The programs kept crashing and then the laptop would freeze up. Multiple tools would not work and I would get "disk error" messages. Very disappointed! I had high hopes. Returned it.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, October 11, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
1
EXACT SAME SLEEP WAKE ISSUES AS LAST GENERATION!
on October 28, 2023
Posted by: e94904
from California
This is embarrassing. Multiple generations later and it appears that all the AMD variants of these laptops have sleep wake issues. Close the lid and open it just to see flashing pulsating sleep LED. And before you rule it out as a defect I've received 3 replacements all with the exact same issue. I even had their last generation laptop the P16s G1 AMD and that one had the exact same problem. No fix has been issued for 3+ years and when I send my laptop to Lenovo, they pretend the issue doesn't exist or they can't recreate it. It's gotten to the point where I can't sleep my system for longer than 4 days.
To add to the support woes, it's just downright bad. I am a student, so I need my PC fast and they took over a month to get my laptop back to me. For context, that's nearly half the quarter I am in school. And it came back with a broken display as well. The laptops seem good on paper but it's what's not on the paper that really breaks it along with the abomination of a support team they have. I've sent my laptop back and forth for about 8 months and I still have a broken laptop with nonfunctional sleep. I would advise anybody thinking of any AMD laptop from Lenovo to just decide against it. Read all the sleep wake issues regarding this laptop on reddit and you won't regret it.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, October 31, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Notpod
Verified Purchase:Yes
Overall very good laptop, but display had a yellowish/beige hue, like it's in the "night light" mode that would not correct with color calibration. I have three other ThinkPads in the house, different models/years but none with this issue. Have to mention that the return process with Lenovo was very smooth. They emailed me a link with the return label, I UPSed the box on Wednesday, and saw the credit on my account on in just two days Friday afternoon.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, November 5, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product. We apologize for the inconvenience caused. We understand what you might have been experiencing. For any display issues, please try the below links,
https://support.lenovo.com/us/en/solutions/HT510324
https://support.lenovo.com/us/en/solutions/ht510324-troubleshooting-display-or-monitor-issues
If the issue persists, we request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
https://support.lenovo.com/us/en/solutions/HT510324
https://support.lenovo.com/us/en/solutions/ht510324-troubleshooting-display-or-monitor-issues
If the issue persists, we request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Emma the Employee
from Denver, CO
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love my new ThinkPad so much! The discount (particularly, the new customer discount) allowed me to purchase my first work computer with immaculate savings. Thanks, Lenovo!
Written by a customer while visiting lenovo.com
Posted by: Robstars R and R LLC
from coden Alabama
Verified Purchase:Yes
[This review was collected as part of a promotion.] What a great laptop. Its slim and light but it still has a great screen very big. Its a perfect work laptop. I have 4 different desktops running at the same time 3 different stock and crypto brokers open along with Visual studio html code writer and at least 25 webpages opened. The video quality is fantastic. I wouldn't reccomened it for say the newest video game exp. but to handle life and business as it comes at you it does all that and then some. Thanks lenovo I will be getting the thinkphone by motorola. Well soon as i get my funds up. Small businesses are expensive lol. Thanks again and cant wait for back friday deals. This is the only computer i would buy. Reccomened this company to everyone.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Jake Smith
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve never owned a Lenovo before, and the P series wasn’t my first choice, but its performance exceeded expectations. It’s quick, lightweight, and the biometrics work flawlessly. With a USB-C dock, it’s now my primary desktop. I was skeptical about soldered RAM, but it’s exceptionally fast.
I'm very happy with this purchase.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Audrie
from Rolesville, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very nice ThinkPad as expected from the model line.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
5
Teaching an old dog new tricks in the world of Lap
on November 29, 2024
Posted by: Wayne E
from Lewes, De
Verified Purchase:Yes
[This review was collected as part of a promotion.] This has been a great choice for a business laptop. The transition from my very old computer to my Lenovo has been smooth as I am learning how to work with my ThinkPad P16s. Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting lenovo.com