Customer reviews from Garmin
Garmin - Refurbished Excellent - epix Pro (Gen 2) Sapphire Edition 47mm Fiber-Reinforced Polymer - Carbon Gray DLC Titanium with Black Band - (2024)
Average customer rating
4.6
(211 Reviews)
Rating breakdown 211 reviews
5 Stars
161
4 Stars
30
3 Stars
7
2 Stars
6
1 Star
7
Customer Reviews for Garmin - Refurbished Excellent - epix Pro (Gen 2) Sapphire Edition 47mm Fiber-Reinforced Polymer - Carbon Gray DLC Titanium with Black Band - (2024)
Customer Rating
1
FAIL
on September 28, 2025
Posted by: ResqMan
I upgraded from a Fenix 3, 5, and 6 to the Epix pro and after about a year it won’t take a charge. I cleaned the port and bought a new charging cable. Still won’t charge. Luckily I still have my 6 so I’m back to using that. I do triathlons and also perform search and rescue missions on one of the busiest SAR teams in the USA. Love the Epix, but need it to be reliable.
Response from GarminBy Care, September 29, 2025
I am sorry you are seeing this charging issue in your epix pro. Please connect with your local support team in order to get this issue resolved http://ms.spr.ly/6421sQzPl
Written by a customer while visiting Garmin
Customer Rating
5
on October 2, 2025
Posted by: wyatt k
have been involved in precision rifle shooting and serious long-range hunting for over two decades, and in that time, I have used nearly every high-end optic on the market. Without a doubt, Nightforce Optics stands alone at the absolute pinnacle of performance, durability, and reliability. This isn't just a riflescope; it's a mission-critical piece of equipment, and the investment is justified tenfold the moment you take it out.
Mechanical Excellence and Flawless Tracking (5/5)
The single most important feature of any precision optic is its mechanical integrity, and Nightforce delivers here flawlessly. The tracking on my ATACR is precise, repeatable, and utterly dependable. Every windage and elevation adjustment is tactile and audibly defined, ensuring you know exactly where you are without needing to pull your head off the scope.
The single most important feature of any precision optic is its mechanical integrity, and Nightforce delivers here flawlessly. The tracking on my ATACR is precise, repeatable, and utterly dependable. Every windage and elevation adjustment is tactile and audibly defined, ensuring you know exactly where you are without needing to pull your head off the scope.
Written by a customer while visiting ExpertVoice.com
Customer Rating
5
Better then I thought
on October 22, 2025
Posted by: Joe45
It's a great watch. So much better then I ever thought it could ever be. The battery last for two week in smart watch mode. It's light yers ahead of the garmin fenix 5x.
Written by a customer while visiting Garmin
Customer Rating
5
Great watch
on October 23, 2025
Posted by: JDG7
upgraded from the fenix 7, and it’s been great. Really love the newer display
Written by a customer while visiting Garmin
Customer Rating
4
Music not great
on October 23, 2025
Posted by: Jake12
You cannot add your own personal playlist to listen without your phone. You can only add pre-made playlists created by Amazon, Spotify, etc. No one wants to listen to songs they didn't choose.
Response from GarminBy Garmin, Care, October 23, 2025
You should be able to add music as long as it's in a compatible file. I've linked instructions on how to do that.
http://ms.spr.ly/6422shcOs
http://ms.spr.ly/6422shcOs
Written by a customer while visiting Garmin
Customer Rating
2
Golf app keeps crashing
on October 24, 2025
Posted by: Palmer2
I wanted the epix pro for all activities but especially golf. When I'm playing about 2 hours into 18 holes it will reload the map and yardages. I lose all of my information and have to change it to the hole I'm on and restart. Not good. Not good at all.
Response from GarminBy Garmin, Care, October 26, 2025
Hope you are having a good weekend! That does sound odd with the Golf activity restarting, I would recommend if you have not already checked to make sure the watch is up to date with software. Afterwards, you can power the watch off and on. This clears the cache.
If you are still experiencing problems, please call into our Product Support team, so they can troubleshoot further to get this resolved for you. Our phone number for North America is 1-800-800-1020. The office is opened Monday through Friday, between 7am - 7pm Central Time.
If you are still experiencing problems, please call into our Product Support team, so they can troubleshoot further to get this resolved for you. Our phone number for North America is 1-800-800-1020. The office is opened Monday through Friday, between 7am - 7pm Central Time.
Written by a customer while visiting Garmin
Customer Rating
5
Great upgrade from Instinct
on October 27, 2025
Posted by: HappyOwner
This was an upgrade from an instinct whose battery had officially worn out, there are so many functions that are useful for not only health tracking, but also just generally useful. As someone who spends time hiking in the remote wilderness at least twice a month the built-in mapping is a huge plus. That and golf features is a win win
Written by a customer while visiting Garmin
Customer Rating
2
Good features but disappointing reliability
on November 12, 2025
Posted by: danielP
really liked the features, design, and display of the Epix Pro (Gen 2), but unfortunately, my experience hasn’t been great. The first unit I bought got completely bugged and became unusable after a short time. Garmin replaced it, but the second one also developed a hardware issue — the Start/Stop button stopped working properly.
For a watch at this price, I expected much better reliability. When it works, it’s an amazing watch for sports and everyday use, but these problems made it frustrating to own.
For a watch at this price, I expected much better reliability. When it works, it’s an amazing watch for sports and everyday use, but these problems made it frustrating to own.
Response from GarminBy Garmin, Care, November 14, 2025
That isn't the experience we want for you. Please reach out to our support team again so we can make this right. You can reach them by phone at 1-800-800-1020 (7am-7pm Central. Monday-Friday).
Written by a customer while visiting Garmin