Customer reviews from Garmin
Garmin - Refurbished Excellent - epix Pro (Gen 2) Sapphire Edition 47mm Fiber-Reinforced Polymer - Carbon Gray DLC Titanium with Black Band - (2024)
Average customer rating
4.6
(211 Reviews)
Rating breakdown 211 reviews
5 Stars
161
4 Stars
30
3 Stars
7
2 Stars
6
1 Star
7
Customer Reviews for Garmin - Refurbished Excellent - epix Pro (Gen 2) Sapphire Edition 47mm Fiber-Reinforced Polymer - Carbon Gray DLC Titanium with Black Band - (2024)
Customer Rating
4
I need help
on January 18, 2025
Posted by: Old non-technical guy
Great features and long battery life. I haven’t found instructions on how to use it so I’m struggling operating the features. I’m old and not adept at technology
Response from GarminBy Garmin, January 31, 2025
Thank you for your review.
Written by a customer while visiting Garmin
Customer Rating
5
A phenomenal upgrade
on January 19, 2025
Posted by: DanH2528
I previously had the Fenix 5x and was debating between the Fenix 7 and Epix Gen 2. My concern was the shorter battery life but I find the 16 day true despite wearing it 24/7. The Amlode face is sharp and the optional watch face ensures a professional look while at work. I also purchased a separate metal band when I want a more professional look. The band easily snap on. It does take a bit to adapt to the new features. I would recommend testing the ECG app. I had to return the first one.
Also love the new heart rate monitor that tracks heart rate while swimming. Using this for triathlon training.
Also love the new heart rate monitor that tracks heart rate while swimming. Using this for triathlon training.
Response from GarminBy Garmin, January 31, 2025
Thank you for your review.
Written by a customer while visiting Garmin
Customer Rating
1
Disappointing for a Premium Device
on January 26, 2025
Posted by: Martijn
Here’s the review in English:
I purchased the Garmin Epix Pro a 14 months ago, but unfortunately, my experience with the device has been far from positive. Considering the significant price tag, I expected a robust and reliable product, but the Epix Pro has been a letdown so far.
I purchased the Garmin Epix Pro a 14 months ago, but unfortunately, my experience with the device has been far from positive. Considering the significant price tag, I expected a robust and reliable product, but the Epix Pro has been a letdown so far.
After a short time, the watch began freezing frequently. Despite attempts to reinstall the software and restart the device, the issue persists, making the watch practically unusable in daily life.
In terms of features, the Epix Pro does offer impressive functionalities, such as extensive tracking options and a bright AMOLED display. However, these benefits are overshadowed by the ongoing technical issues.
My previous repair experience with Garmin was slow and frustrating, and I sincerely hope this time the issue will be resolved more efficiently. As it stands, I cannot recommend this watch.
Response from GarminBy Garmin, January 31, 2025
Thank you for your review and experience with the epix Pro (Gen 2) Sapphire. We would like to discuss this further over email. If you would please email us at product.support@garmin.com.
Written by a customer while visiting Garmin
Customer Rating
5
Best Smart Watch!
on January 27, 2025
Posted by: Ben66
I got this for Christmas and so far I think it’s the best smartwatch I have ever owned. I am a previous Apple user and I am amazed at how long the battery lasts in my Garmin. The features are amazing and the body battery feature seems to be right on. Can’t wait to continue learning more about it with use.
Response from GarminBy Garmin, January 31, 2025
Thank you for your review.
Written by a customer while visiting Garmin
Customer Rating
2
I prefer my previous Epix Pro 2 gen
on January 30, 2025
Posted by: Mario.us4.$
I bought my Fénix 8 51 mm and I have still problem with the HR sensor, it is not working good, specially during activities. I am waiting for some update to fix it.
Response from GarminBy Garmin, January 31, 2025
Thank you for your review and experience with the epix Pro (Gen 2) Sapphire. We would like to discuss this further over email. If you would please email us at product.support@garmin.com.
Written by a customer while visiting Garmin
Customer Rating
4
Good
on February 6, 2025
Posted by: Zeus
The Garmin Epix Gen 2 Sapphire is a solid watch overall. The AMOLED display is sharp and vibrant, and the titanium bezel with the sapphire crystal gives it a premium feel. Battery life is impressive, especially considering the always-on display option. GPS accuracy is on point, and the health tracking features work great, whether it’s heart rate, sleep tracking, or SpO2 monitoring.
My only real complaint is the watch face selection—it’s pretty lacking. For a high-end watch like this, I expected more variety and better designs. Other than that, it’s a great watch that does everything you’d want from a high-performance fitness smartwatch.
Response from GarminBy Garmin, February 11, 2025
Thank you for your review.
Written by a customer while visiting Garmin
Customer Rating
5
on February 13, 2025
Posted by: Nathan S
Has done everything i needed and more then i could ask for.
Response from ExpertVoice.comBy Garmin, March 5, 2025
Thank you for your review.
Written by a customer while visiting ExpertVoice.com
Customer Rating
2
It was good
on February 18, 2025
Posted by: Hypno2009
After realse of Garmin 8 it has been lots of issues with epix.
Response from GarminBy Garmin, March 5, 2025
Thank you for your review and experience with the epix Pro (Gen 2) Sapphire. We would like to discuss this further over email. If you would please email us at product.support@garmin.com.
Written by a customer while visiting Garmin