Customer reviews from Zwilling.com
ZWILLING - Madura Plus Forged 10-inch Nonstick Fry Pan - Matte Black
Average customer rating
4.7
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
150
4 Stars
20
3 Stars
3
2 Stars
2
1 Star
6
95%of customers recommend this product.
(
146 out of
154)
Customer Reviews for ZWILLING - Madura Plus Forged 10-inch Nonstick Fry Pan - Matte Black
Customer Rating
1
Coating peeled off within 2 months
on June 1, 2020
Posted by: Peekay
Frequency of use:Daily
The product was really good for the initial few weeks, the best not stick pan I had ever used. We were very careful to only use silicone utensils and a spike scrub with it. Unfortunately into the second month I noticed some of the non stick coating slowly pealing. Now there is a significant part in the center of the pan as shown in the photo and the pan is barely 2 months old! Very disappointed!
No, I would not recommend this to a friend.
Response from Zwilling.comBy Consumer Relations, June 9, 2020
Thank you for taking the time to share your feedback with us. We are sorry to see this. With proper use and care, we guarantee our nonstick coatings for two years in addition to the lifetime warranty against manufacturing defects. Please visit our Warranty page to begin your claim: https://www.zwilling.com/us/warranty.html
Written by a customer while visiting Zwilling.com
Customer Rating
1
Disappointing Quality
on June 22, 2020
Posted by: Mojica1038
I bought this for my spouse, after extensive reading of reviews and recommendations. Less than 6 months later the non-stick coating is coming off the bottom and sides in large chunks, rendering it completely useless. We read the manual and have been very diligent to follow the best practices for non-stick pans (no metal utensils, only gentle hand washing, etc.) Very disappointed that this caliber of pan lasted less for such a small amount of time. Already looking to replace it.
No, I would not recommend this to a friend.
Response from Zwilling.comBy Consumer Relations, June 24, 2020
Thank you for taking the time to share your feedback with us. We are sorry to hear you are disappointed. With proper use and care, we guarantee nonstick performance for two years. Please consider filing a warranty claim for replacement: https://www.zwilling.com/us/warranty.html
Written by a customer while visiting Zwilling.com
Customer Rating
1
Nice Pan, Extremely Poo Durability
on April 7, 2021
Posted by: RSRS
Frequency of use:Daily
I bought this for my wife who enjoys daily omelets. I also bought a soft spatula along with it. Despite only using that and cleaning with a soft sponge the nonstick coating has some chips after only a few months. Support offered to exchange it, but I needed to pack and ship and then wait 6 months for a new one.
No, I would not recommend this to a friend.
Written by a customer while visiting Zwilling.com
Posted by: Anonymous
Verified Purchase:Yes
I bought this just a couple of weeks ago. I’ve only cooked eggs and already there are several scratches. I didn’t put a knife in or cook on high. I am so disappointed b/c I paid more than I planned in hopes it would be a great pan.
No, I would not recommend this to a friend.
Response from Zwilling.comBy Consumer Relations, September 7, 2020
Thank you for taking the time to share your feedback with us, and we are sorry to hear you are not completely satisfied with your cookware. Please review your use and care guidelines and ensure you are using best practices to achieve your desired results. If this is not successful, our nonstick coatings are guaranteed for two years, and we would appreciate the opportunity to inspect your cookware. You can learn more about our warranty and find claim instructions on our website here: https://www.zwilling.com/us/warranty.html
Written by a customer while visiting Zwilling.com
Posted by: Anonymous
Verified Purchase:Yes
the product is great, we already have one. however last experience with this company has been terrible. i understand things are different with covid, but it's no excuse to completely ignore multiple emails and phone calls for going on a month now.
Written by a customer while visiting Zwilling.com
Customer Rating
1
Coating flaking after 8 months of use
on March 27, 2021
Posted by: Krysr
Frequency of use:Daily
Seemed to be a high quality pan until the coating started flaking after just 8 months. I've only used silicone utensils with it, very disappointing. Shipping costs too much to make sending it in for a replacement under warranty worth it. Wasted money here.
No, I would not recommend this to a friend.
Written by a customer while visiting Zwilling.com
Posted by: Rena lu
Verified Purchase:Yes
Just got the new pan, works great!
I would recommend this to a friend!
Written by a customer while visiting Zwilling.com
Posted by: Dr dave
from Providence, RI, United States
Gender:Male
Verified Purchase:Yes
Holds an even temperature and is very well made. Would purchase again!
I would recommend this to a friend!
Written by a customer while visiting Zwilling.com