Customer reviews from HENCKELS
Henckels - CLASSIC 5-inch Serrated Utility Knife - Stainless Steel
Average customer rating
4.7
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
45
4 Stars
12
3 Stars
0
2 Stars
3
1 Star
0
96%of customers recommend this product.
(
51 out of
53)
Customer Reviews for Henckels - CLASSIC 5-inch Serrated Utility Knife - Stainless Steel
Posted by: no
from no
Verified Purchase:Yes
I have bought many Henckels knives over many years. This does not have the "heft"
of those in the past. Just not substantial. Even a small knife like this benefits from some weight to assist in cutting.
I don't much attention anymore to the industry, but I suspect, they have been acquired, by someone
of those in the past. Just not substantial. Even a small knife like this benefits from some weight to assist in cutting.
I don't much attention anymore to the industry, but I suspect, they have been acquired, by someone
Response from HENCKELSBy Consumer Relations, September 4, 2025
Thank you for sharing your feedback. We’re sorry to hear that your new knife doesn’t feel as substantial as the ones you’ve used in the past. We understand how weight and balance can impact the cutting experience, even with smaller knives. Please know that we continue to strive to maintain the quality and performance our customers expect. If you have any questions or would like guidance on finding a knife that better suits your preferences, feel free to reach out to us at hello@henckels.com any of our representatives will be happy to help. We truly appreciate your feedback and the opportunity to assist.
Written by a customer while visiting HENCKELS
Posted by: Sherri S.
from northwestern Colorado
Verified Purchase:Yes
Henckels' knives reallly are some of the best. I bought this knife as a gift for my husband who has begun baking bread, and this knife works fabulously cutting through any breads, including those with a hard crust. Can't wait to try this on tomatoes! I highly recommend this knife.
I would recommend this to a friend!
Written by a customer while visiting HENCKELS
Posted by: XGS
Verified Purchase:Yes
I bought this serrated utility knife, along with the 8" bread knife, as replacements for our two older Professional S model knives. The bread knife was the same quality as the one I purchased 33 years ago! The smaller utility knife was a cheap imitation, not the solid feel of the original! The current version is lighter than the original and has a 'cheaper' feel, not the Henkel's quality I've come accustomed to. Sorry, the bread knife was great, the utility knife, not so much.
Response from HENCKELSBy Consumer Relations, May 20, 2026
Thank you for sharing your feedback. We’re sorry to hear the serrated utility knife did not meet your expectations. Based on your description, the “Professional S” knives you referenced are actually part of our premium Zwilling line rather than HENCKELS. Many long time customers refer to all of our cutlery as “Henckels,” so this mix-up is very common.
Our Zwilling Professional line is crafted using premium materials and designed to offer the solid feel many customers have come to expect, while the HENCKELS International brand is designed to provide quality cutlery at a more accessible price point.
If you are looking for an exact replacement to match your original Professional S knives, we recommend visiting our Zwilling website to explore the current Professional S collection.
Our Zwilling Professional line is crafted using premium materials and designed to offer the solid feel many customers have come to expect, while the HENCKELS International brand is designed to provide quality cutlery at a more accessible price point.
If you are looking for an exact replacement to match your original Professional S knives, we recommend visiting our Zwilling website to explore the current Professional S collection.
Written by a customer while visiting HENCKELS
Posted by: Leni
Verified Purchase:Yes
I had this model for 20 years and it was lost in our recent move—so I immediately bought another! It’s my go-to knife for most tasks, from slicing bread to raw chicken. A fine knife.
I would recommend this to a friend!
Written by a customer while visiting HENCKELS