Customer reviews from Zwilling.com
ZWILLING - Sorrento Plus 2-pc Double-Wall Glass Espresso Mug Set - Clear
Average customer rating
4.9
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
178
4 Stars
10
3 Stars
2
2 Stars
1
1 Star
3
97%of customers recommend this product.
(
177 out of
182)
Customer Reviews for ZWILLING - Sorrento Plus 2-pc Double-Wall Glass Espresso Mug Set - Clear
Customer Rating
1
Water
on January 31, 2020
Posted by: Dukesrn2
Frequency of use:Daily
I received 2 sets of the espresso cups as a gift and one of the cups has water in it. Like the previous review I have no idea how the water got in there. I am very disappointed as I had asked for these glasses as my Christmas gift and cannot return them because the person does not live in my state and I don't want to tell her the gift was faulty I don't want her to feel bad.
No, I would not recommend this to a friend.
Response from Zwilling.comBy Consumer Relations, February 3, 2020
Thank you for sharing your experience and photos with us. This is not typical. A customer service agent has reached out to you via email for further assistance.
Written by a customer while visiting Zwilling.com
Customer Rating
1
defective
on January 20, 2019
Posted by: Miriam
from Miami, Fl
Gender:Female
Frequency of use:Daily
I bought the 2pc espresso mug set in December and 15 days later one of the mugs got water between the walls and I can't take the water out the walls and the mug is in perfect condition, I have no idea how that water got inside the walls and now it is all blurry
No, I would not recommend this to a friend.
Response from Zwilling.comBy Consumer Relations, January 20, 2019
Thank you for taking the time to review your recent purchase, and we are sorry this happened. We would appreciate the opportunity to inspect and replace your espresso mug. Please file a warranty claim at your convenience. Warranty information and claim instructions are available here: https://www.zwilling.com/us/warranty.html
Written by a customer while visiting Zwilling.com