Thank you for your feedback, and we’re sorry to hear about your experience. We understand how concerning this can be. The nonstick coating is designed for everyday cooking, but premature wear can sometimes be related to heat levels, utensil choice, or cleaning methods, as high heat and abrasive tools can impact the surface over time. We’re glad to see that you’ve already reached out to our Customer Service Team and were assisted with a replacement. If you have any further questions or concerns, please don’t hesitate to contact us at hello@zwillingus.com, we’re always happy to help.