I purchased a Staub pot from the Zwilling website in April. Today, I used this pot for the first time to cook a meal, and I was shocked to find significant damage to the interior surface while washing it afterward.
Staub products are known for their high quality, but this experience has been extremely disappointing. Considering the premium price of Staub cookware, I expected much better durability and performance.
I've attached some photos showing the damage. I want to warn potential buyers to be cautious. As a customer, I am very dissatisfied with this purchase and hope Zwilling can provide a reasonable explanation and solution for this issue.
No, I would not recommend this to a friend.
Response from Zwilling.comBy Consumer Relations, June 14, 2024
Thank you for your review and for your feedback. This is not common as Staub products are extremely durable. We will assist you by contacting you directly.
[This review was collected as part of a promotion.] I’ve wanted one of these for a really long time and finally just received one off of my wedding registry. Not only is it BEAUTIFUL, but also extremely well made. The lid fits nice and snug and it can actually cook / bake more than you think. Excited to use it for years to come!
I was hoping small spikes on this product but what I received doesn’t have them .. I could not know as there are no photo of the lid. But I was sure there will be small spikes like other Staub products because I saw the photo from other country. So I guess US Staub doesn’t have them.. I wish it shows the photos of behind lids on all these products as this spikes the reason I wanted Staub... it’s cute but I am not happy
With Valentine's Day coming I purchased this for my mom. Love the heart shape and the beautiful cherry color with an amazing glossy finish. Will include a recipe for Chocolate Molten Cake which will come out spectacular in this heart shaped cocotte. Some whipped cream and berries will be a perfect Valentine's Day treat.
I received this for our iron anniversary (6 years). I am known as the cook in the house and really appreciate the creativity in the thought. I love Staub products and this one is no different. The enamel cast iron doesnt need seasoning and is great to clean. It holds heat so well. This is the perfect size for two. I love the black matte interior. It wont stain even when making our lover's curry.