Customer Reviews for Henckels - Classic 15-pc Self-Sharpening Block Set - Brown
Customer Rating
5
Beautiful and Capable Knives
on February 22, 2025
Posted by: Mikey1234
Our old knife set was not ideal, and the second I tried these knives out I knew they were the right choice. Very sharp and each knife is very versatile. The block is beautiful and the knives themselves are too. I love the handle and the self-sharpening block is a great plus.
This is a split review. I have had four steak knife handles break so far. The other knives have been great and stay sharp. I would like help getting replacement knives.
I would recommend this to a friend!
Response from HENCKELSBy Consumer Relations, December 2, 2024
Thank you for your review and for your feedback and for your loyalty to the Zwilling Brand. Although the feedback isn’t what we hoped for, we are very sorry to hear about your experience. All our products have a limited lifetime warranty. Please visit our website for our warranty policy and support center on How to submit a warranty claim: https://www.zwilling.com/us/warranty.html If you have any questions, please do not hesitate to reach out to our consumer relations team directly by email at hello@zwillingus.com they would be happy to assist you. Happy Cooking!
We received this product as a wedding gift and have been thrilled with it! The knives of course are great, and everything we expected from Henckles, but the fact that is was a self-sharpening block made it that much better. We have been using them for a few weeks now, and despite being a little skeptical about the self sharpening black to begin with, ha be genuinely been sharpening our knives less often!
[This review was collected as part of a promotion.] The block is cracked, or the glue that holds the two pieces of the block together failed on one side.
Response from HENCKELSBy Consumer Relations, June 24, 2024
Thank you for your review and for your feedback. We apologize for your experience as this is not common. We will assist you by contacting you directly.