Hello! I would have given the pans a five star review but just noticed a scratch in the pan. I’ve had these sorts of pans forever and have never had this happen. I do not use metal with these pans and no abrasive cleaning products, so I am shocked that it could scratch so easily. Disappointed!
No, I would not recommend this to a friend.
Response from Zwilling.comBy Customer Care, August 3, 2026
Thank you for sharing your feedback.
We’re sorry to hear about the scratch on your pan. Our Customer Care team will reach out to assist you further and address your concerns.
It's beautiful, and when it is new, it is 100% non-stick. However, it loses its non-stick power really soon.
No, I would not recommend this to a friend.
Response from Zwilling.comBy Customer Care, July 27, 2026
Thank you for your feedback! We’re always looking for ways to improve our products and services, and your input is incredibly important to us.
If you're experiencing sticking on your pan, we recommend cooking on low to medium heat and preheating your pan before adding food. Heat your pan on medium with some oil for a few minutes (add a little more oil than you think you need), then place your food on the surface. Reduce the heat to low and allow a few moments before moving, stirring, or scrambling your food to ensure optimal results.
We hope this helps alleviate some of the current issues, and if you'd like further assistance please feel free to reach out to our customer service team at hello@zwillingus.com and we’ll be happy to assist.
I bought this for my girlfriend who doesn't like my stainless steel pans. Perfect size and easy to cook with. Clean up is super easy. Now I don't have to cook all the time!
I have had this skillet for about 3 weeks and have used it several times. The nonstick feature is good and the pan is easy to clean. It cooks evenly and after researching several different types of skillets, this one fit the bill. I’m so glad I bought this one.
Non stick coating is no longer working after 5 months. So disappointing.
Response from Zwilling.comBy Consumer Relations, August 18, 2025
Thank you for sharing your feedback with us. We're sorry to hear that the Zwilling Clad CFX 12” Ceramic Coating Fry Pan didn’t meet your expectations. Your satisfaction is our highest priority, and we stand behind the quality of our products. Rest assured, we’ll be reaching out to provide a positive solution.