The color ink did not work this is the second time.
on January 27, 2023
Posted by: A.T.
Verified Purchase:Yes
The color ink does not work this is the second time.
Response from StaplesBy January 31, 2023
Hi there Annette I am very sorry you got two cartridges that didn’t work. What a bummer! Defective cartridges are rare but do happen. You have a couple of options. You can look through our resources at www.support.hp.com/us-en/help/diagnostics/ to solve the problem. If you prefer you can talk to support at www.support.hp.com/us-en/contact-hp/. A return is available at Staples through www.staples.com/sbd/content/help/shipping/. Sorry this happened to you. Amanda HP Care www.hp.com/support/