Customer reviews from Staples
HP - 910XL Multipack Ink Cartridges, 5/Pack (6ZA558AN) - Black|Cyan|Magenta|Yellow
Average customer rating
4.2
(1,224 Reviews)
Rating breakdown 1,224 reviews
5 Stars
797
4 Stars
149
3 Stars
102
2 Stars
47
1 Star
129
86%of customers recommend this product.
(
50 out of
58)
Customer Reviews for HP - 910XL Multipack Ink Cartridges, 5/Pack (6ZA558AN) - Black|Cyan|Magenta|Yellow
Posted by: DAVID C.
Verified Purchase:Yes
The three color cartridges worked fine but the printer didn't recognize the black cartridge. When I replaced the cartridge with another it worked fine so hopefully this was a fluke... but it was an expensive fluke!
Response from StaplesBy May 27, 2022
Hi there David I think what you experienced is a cartridge recognition error. Although confusing this error has two possible solutions. I'm sorry this event happened to you. I would start with doing a printer restart and then try to put it in the cartridge holder. The other fix is to delete the most recent software updates. Occasionally these updates do not recognize older cartridges. Amanda HP Care www.hp.com/support/
Written by a customer while visiting Staples
Posted by: CINDY D.
Verified Purchase:Yes
When I buy HP INK I know that it will be correct.
Written by a customer while visiting Staples
Posted by: DOROTHY E.
Verified Purchase:Yes
It's ok but not that easy to operate. I keep getting messages saying it need's my attention but I can never figure out what it's problem is. The manual is'nt too great so no help there.
Written by a customer while visiting Staples
Posted by: JIM V.
Verified Purchase:Yes
even the xl cartridges don't have enough ink to warrant the exorbitant price.
Written by a customer while visiting Staples
Posted by: WILFREDP T.
Verified Purchase:Yes
It was nice to see 2 double dose black ink cartrages. Single ones are always running out of ink.
Written by a customer while visiting Staples
Posted by: VINCENT D.
Verified Purchase:Yes
Black cartridge failed to be recognized by the printer causing a lot of stress trying to trouble shoot multiple other potential problems. Had to get the black cartridge replaced to get back up and running.
Response from StaplesBy May 12, 2022
Hello Vincent I read your review. It is odd that the black cartridge caused so many problems. The black cartridge is usually reset by taking it out and reinserting it. Removing the most recent firmware update is another solution. If you are facing additional issues contact Support. Amanda HP Care www.hp.com/support/
Written by a customer while visiting Staples
Posted by: LINDA A.
Verified Purchase:Yes
Works well makes a decent amount of copies
Written by a customer while visiting Staples
Posted by: VERSIE R.
Verified Purchase:Yes
The cartridges are great.
Written by a customer while visiting Staples