since I've installed the cartridges my printer won't work. I 've had others try it but it is not responding. The number had changed to 60. Maybe that is the cause!
The cyan cartridges in all three packages do not work at all. I have run all diagnostics prompted by the printer to troubleshoot the problem with no luck.
Response from StaplesBy September 2, 2021
Hi Sharon I am sorry that it seemed like you didn't have any luck with the cartridges. It sounds like you'll just need to return them. The seller is responsible for the product you bought from them. Here is a link to the return policy: staples.com/sbd/cre/help-center/returns-policy Mary HP Care hp.com/support