Printer displayed notification that the cyan cartridge was counterfeit or damaged. Bought a replacement cartridge and the printer accepted it.
Response from StaplesBy April 29, 2021
Hi Nicole I am sorry that you had to go get another cartridge. Glad that the replacement did work though. I hope you have a good experience printing with the new cartridge and have no further problems in the future. Mary HP Care hp.com/support
The covid pandemic made finding ink a bit iffy. Glad to finally have stock available and many thanks to the young salesman who found us the XL in all colors