Customer reviews from Staples
HP - 962XL/962 Multipack Ink Cartridges, 4/Pack (3JB34AN#140) - Black|Cyan|Magenta|Yellow
Average customer rating
4.3
(929 Reviews)
Rating breakdown 929 reviews
5 Stars
639
4 Stars
117
3 Stars
78
2 Stars
34
1 Star
61
93%of customers recommend this product.
(
25 out of
27)
Customer Reviews for HP - 962XL/962 Multipack Ink Cartridges, 4/Pack (3JB34AN#140) - Black|Cyan|Magenta|Yellow
Posted by: MARK P.
Verified Purchase:Yes
Works great and a competitive price.
Written by a customer while visiting Staples
Posted by: ERIC C.
Verified Purchase:Yes
Very satisfied with my purchase!
Written by a customer while visiting Staples
Posted by: JOHN C.
Verified Purchase:Yes
Well The ink has had a steady increase over the last two years. I do buy the XL version and multiple packs for saving but at 190.00 plus taxes Puts it over the top I maybe switching to a laser printer when this one breaks. The amount of money spent on Ink I could have replaced my printer twice
Written by a customer while visiting Staples
Posted by: Nonna T
Verified Purchase:Yes
I saw the black ink was XL and my mistake assumed the rest was too. Only once I got home did I see the colors yield 75% less pages. A mistake I won't make again.
Written by a customer while visiting Staples
Posted by: RUTHIE A. S.
from Homestead
Verified Purchase:Yes
This was the first time I had to purchase cartridges for this printer and had no knowledge of the combo. My thanks to the cashier for his advice.
Written by a customer while visiting Staples
Posted by: KAREN C.
Verified Purchase:Yes
The Cyan cartridge in this set was defective. It was getting caught on paper and causing repeated paper jams. I had to throw the cartridge out after only two days of use. That was expensive.
Response from StaplesBy February 14, 2022
Hi Karen Wow a paper jam is no fun! I am surprised at this incident as it is pretty uncommon. I apologize for any wasted ink or paper. There are a few possibilities on what caused the jam. One reason could be the incorrect cartridge for your printer model. This scenario is unlikely because most printers will only print if the cartridges are compatible. More likely the ink cartridge wasn't firmly enclosed in the printer. When the printer started it tore the paper. I wish you hadn't thrown out the cartridge. You could have received an exchange if it was within the return window. Amanda HP Care www.hp.com/support/
Written by a customer while visiting Staples
Posted by: JOE P.
Verified Purchase:Yes
I haven't opened the box yet so I don't know if it's any good or not. I just hope responding will stop Staples from sending me emails to rate this purchase.
Written by a customer while visiting Staples
Posted by: CLAIRE S.
Verified Purchase:Yes
Each cartridge was easy to insert in the printer. This is my first set of cartridges so anxious to see how long these lasts. Thanks.
Written by a customer while visiting Staples