Customer reviews from Staples
HP - 962XL/962 Multipack Ink Cartridges, 4/Pack (3JB34AN#140) - Black|Cyan|Magenta|Yellow
Average customer rating
4.3 out of 5
4.3
(898 Reviews)
Open Ratings Snapshot
Rating breakdown 898 reviews
5 Stars
616
4 Stars
116
3 Stars
75
2 Stars
32
1 Star
59
100%of customers recommend this product. 
(
4 out of 4
)
Best Buy Privacy Policy
Customer Reviews for HP - 962XL/962 Multipack Ink Cartridges, 4/Pack (3JB34AN#140) - Black|Cyan|Magenta|Yellow
Customer Rating
1 out of 5
1
The wrong size
on September 15, 2023
Posted by: ALANNA A.
Verified Purchase:Yes
It doesn’t fit my HP model.
Written by a customer while visiting Staples
Customer Rating
3 out of 5
3
Printer Cartridges
on January 6, 2024
Posted by: DAVID K.
Verified Purchase:Yes
The work but w
Written by a customer while visiting Staples
Customer Rating
5 out of 5
5
Good but expensive
on May 9, 2021
Posted by: JEROME S.
Verified Purchase:Yes
It works well as it should for the price!
Written by a customer while visiting Staples
Customer Rating
5 out of 5
5
Printer ink
on December 1, 2022
Posted by: WILLIAM B.
Verified Purchase:Yes
Good service from Staples
Written by a customer while visiting Staples
Customer Rating
5 out of 5
5
on May 23, 2021
Posted by: CHAROLETTE Y.
Verified Purchase:Yes
HP ink is the only thing I will use in my HP printer.
Written by a customer while visiting Staples
Customer Rating
2 out of 5
2
Not enough
on December 20, 2020
Posted by: MICHAEL G.
Verified Purchase:Yes
The ink is to small. You have to replace them almost monthly. Plus the printer is super slow. 9015e. Wouldn’t suggest either
Response from StaplesBy December 28, 2020
Hi Michael I am sorry that the cartridges didn’t last long for you. I can understand if you are not happy but rest assured that we take your feedback very seriously. Unless there was something wrong with a cartridge ink usage determines how long it lasts. High-density prints (such as images and graphs) will use more ink especially if the paper is highly absorbent and the surrounding air is dry. Here are some things that might help lower your ink usage: - Make use of the printer's draft mode whenever possible - Using the black-only setting will save on colored ink usage. - Shut the printer down between uses - Always use the power button on the printer itself to turn it off. That gives it time to ‘park’ so that the cartridges are protected from excessive drying - Subscribe to Instant Ink then you only pay by the page not for the cartridges themselves If the poor performance appears to be due to a defective cartridge consider returning it. Mary HP Care hp.com/support
Written by a customer while visiting Staples
Customer Rating
5 out of 5
5
on February 17, 2023
Posted by: K.T.
Verified Purchase:Yes
Excellent information and gave good recommendations
Written by a customer while visiting Staples
Customer Rating
3 out of 5
3
Sales and rewards
on January 4, 2022
Posted by: GAIL G.
Verified Purchase:Yes
Quill another office supply company sends coupons and sales for office supplies directly to my office. Especially for printer cartages .. I only purchase this ink because I was in a jam and needed it right then
Written by a customer while visiting Staples
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