I've used HP Printers for years now...I've only tried generic cartridges once and it almost destroyed my printer...from that time since I only use HP brand cartridges in my printer(s).
Hello there Dennis I'm sorry you got a defective cartridge. We try to uphold quality standards for our products. In this situation we fell short of our goal. I am glad you got a refund. If you would like to chat further about this experience see the contact information at www.support.hp.com/us-en/contact-hp/. I hope you will consider giving HP another chance. Amanda HP Care www.hp.com/support/