Installed but the black is not working have to make trip to store to return/exchange
Response from StaplesBy October 13, 2022
Hi there Karen It’s a shame the black ink is not working for you. I read that you want to make a return. I can help with that request. Before you return the item consider running a test print page. This process will pinpoint any technical difficulties you have with printing. Take out the cartridge and restart the printer. I would ensure the cartridge is firmly secured as well as the print rollers. Then try to print again. Amanda HP Care www.hp.com/support/
Hi Sarah I understand you are having difficulty with the color cartridges. If two of the colors are not working there are two possibilities. The first possibility is dry cartridges. This situation is more likely if the cartridges have been sitting on the printer for a while. If not there is a possibility that the printer doesn't recognize the cartridges. If so contact support at www.support.hp.com/us-en/contact-hp/. Amanda HP Care www.hp.com/support/