Hello Jill I received your feedback that you cannot get the cartridge to work. I'm so sorry for the time it took to troubleshoot this issue. More details are required to diagnose and fix this issue for you accurately. HP has help fior you at www.support.hp.com/us-en/contact-hp/. If you would rather chat with Staples www.staples.com/sbd/content/about is the right link. Amanda HP Care www.hp.com/support/
Hi there Adrienne I apologize you had a cartridge dry up early. This cartridge was a fluke as you normally have had great results with HP. We pride ourselves on having positive customer results. In this case we fell short. If you recently bought the cartridge it may qualify for a return at www.staples.com/sbd/content/help/shipping/. Amanda HP Care www.hp.com/support/