Initially had trouble finding my ink. Cartridge receipt to exchange for correct cartridge. The Manager reviewed 6 months of my purchases to locate the receipt and make the exchange. This was real customer service to me.
Purchased overpriced ink for my HP printer at local Staples store. At $151 dollars could have almost purchased a new printer. Other options are available online at half the price but needed it for a quick turn job. The cartridges did not even have the plastic tabs over the ink wells which means they may have been refilled by Staples or a third party vendor. No wonder brick and mortar outlets are going out of business.