Customer reviews from Staples
HP - 962XL Multipack Ink Cartridges, 5/Pack (6ZA57AN) - Black|Cyan|Magenta|Yellow
Average customer rating
4.3
(942 Reviews)
Rating breakdown 942 reviews
5 Stars
649
4 Stars
118
3 Stars
79
2 Stars
35
1 Star
61
94%of customers recommend this product.
(
34 out of
36)
Customer Reviews for HP - 962XL Multipack Ink Cartridges, 5/Pack (6ZA57AN) - Black|Cyan|Magenta|Yellow
Posted by: RON H.
Verified Purchase:Yes
The ink did not work in the HP printer. We tried 3 different sets of cartridges. Fortunately the Staples tech did not charge us for the 3rd set when he tried it in the printer. Apparently HP is making it so hard to use alternate ink that the printer won't even recognize it's own ink.
Response from StaplesBy February 9, 2023
Hi there Ron Did you get a return from Staples? The site www.staples.com/sbd/content/help/shipping/ provides an online return form. You also have the option to return the cartridges to a store. If your printer rejects multiple cartridges it is from a recent software update. Reverting this update will allow printing to occur. Try to unplug and restart the printer as well. Amanda HP Care www.hp.com/support/
Written by a customer while visiting Staples
Posted by: CONSTANCE L.
Verified Purchase:Yes
They work great easy to use…. But don’t last long as before and— way too costly!
Written by a customer while visiting Staples
Posted by: C.S.
from Sarasota
Verified Purchase:Yes
I think it might be less expensive to buy a new printer than to buy ink.
Written by a customer while visiting Staples
Posted by: ANGELA P.
Verified Purchase:Yes
LOVE THE COLOR OF THE PICTURES THAT IT MAKES
Written by a customer while visiting Staples
Posted by: DENNIS B.
Verified Purchase:Yes
Very good--been using them for many years
Written by a customer while visiting Staples
Posted by: KENIA D.
Verified Purchase:Yes
All HP products are excellent as is their ink.
Written by a customer while visiting Staples
Posted by: PAUL R.
from Cookeville
Verified Purchase:Yes
Haven’t used these yet. Still running in temporally that came with printer
Written by a customer while visiting Staples
Posted by: KELVYN V.
Verified Purchase:Yes
The Cartridge is fine. It works well.
Written by a customer while visiting Staples